National Telecommunications Commission

Divina 08:18 AM, Feb 23, 2021

February 23, 2021

Dear Leidi,

Thank you for your request dated Feb 22, 2021 under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch, for Blocking of Lost Phone.

We received your request on Feb 22, 2021 and will respond on or before Mar 15, 2021 11:39:42 PM, in accordance with the Executive Order's implementing rules and regulations.

Should you have any questions regarding your request, kindly contact me using the reply function on the eFOI portal at https://pcoomaster10302018110000-dot-efoi-ph.appspot.com/requests/aglzfmVmb2ktcGhyHQsSB0NvbnRlbnQiEE5UQy0wNTM4NDc3NDE4NDQM, for request with ticket number #NTC-053847741844.

Thank you.

Respectfully,

Divina Daquioag
FOI Officer

Deputy Commissioner Edgardo 08:57 AM, Feb 23, 2021

February 23, 2021

Dear Leidi Reosa,

Greetings!

Thank you for your request dated Feb 22, 2021 11:39:42 PM under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch.

Your Request

You asked assistance for Blocking of Lost Phone.

Response to Request

Please be informed that the NTC has no capability to locate lost phone. In reference to the above request, may we refer you to file a request for the Blocking of Lost/Stolen Mobile Phone/Unit. You may file it at Consumer Welfare and Protection Division (CWPD) at National Telecommunications Commission BIR Road East Triangle Diliman Quezon City . Our office is available from Monday-Friday 8:00AM - 5:00 PM or call at 8-9213251 & 8-9267722 for further information.

The following are the requirements:

1.  Duly accomplished Request for Blocking Form (you may download at www.ntc.gov.ph

2. Proof of Ownership, ANY of the following:
    2.1 Copy of Official Receipt of the mobile phone
    2.2 Box of the mobile phone with International Mobile Equipment 
           Identity (IMEI)
    2.3 Copy of duly notarized Affidavit of Loss
          Note: The Affidavit of Lost must indicate the IMEI of the mobile 
                      phone and/or the SIM to be blocked.

3. Copy of valid Identification
    3.1 Any government-issued ID or Passport
    3.2 For students, school ID
    3.3 For cases when ID is not available, Birth Certificate OR NBI 
          Clearance

Supporting Documents for Representative(s)
1. Authorization letter duly signed by the applicant and valid ID of the authorized representative.

Your right to request a review:

If you are unhappy with this response to your FOI request, you may ask us to carry out an internal review of the response by writing to:

GAMALIEL A. CORDOBA
Commissioner
commissioner@ntc.gov.ph
National Telecommunications Commission
BIR Road East Triangle Diliman Quezon City

Your review request should explain why you are dissatisfied with this response, and should be made within 15 calendar days from the date when you received this letter. We will complete the review and tell you the result within 30 calendar days from the date when we receive your review request.

If you are not satisfied with the result of the review, you then have the right to appeal to the Office of the President under Administrative Order No. 22 (s. 2011).

Thank you.

Respectfully,

Deputy Commissioner Edgardo Cabarios
FOI Decision Maker