National Telecommunications Commission

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    Date: 2023-02-16 15:18:48.950592

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    Date: 2023-02-16 15:47:53.641584

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Termination Fee imposed by Streamtech Cavite

Requested from NTC by J. Gariando at 03:18 PM on Feb 16, 2023.
Purpose: For Dispute Resolution
Date of Coverage: 02/15/2023 - 02/15/2023
Tracking no: #NTC-165315019072

Gariando 03:18 PM, Feb 16, 2023 

HI,

I would like to seek your advise regarding the above subject. We are transferring to another subdivision and unfortunately Streamtech is not providing services to the new location.

We visited their office and inform them about our intent to terminate their service due to such circumstances. They have no objection on the termination, however they advise us that we need to pay Php 5,000 on top of our monthly bill for the early termination of our Contract to them.

Can you please advise if this lawful and we are oblige to pay such amount?

Thank you.


February 16, 2023

Dear Joseph,

Greetings!

Thank you for your request dated Feb 16, 2023 under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch.

Your request

You asked for Termination Fee imposed by Streamtech Cavite.

Response to your request

While our aim is to provide information whenever possible, in this instance this Office finds that you sent similar request and this is already considered denied.

Your right to request a review

If you are unhappy with this response to your FOI request, you may ask us to carry out an internal review of the response by writing to:

ATTY. ELLA BLANCA B. LOPEZ
Commissioner
commissioner@ntc.gov.ph
National Telecommunications Commission
BIR Road East Triangle Diliman Quezon City

Your review request should explain why you are dissatisfied with this response, and should be made within 15 calendar days from the date when you received this letter. We will complete the review and tell you the result within 30 calendar days from the date when we receive your review request.

If you are not satisfied with the result of the review, you then have the right to appeal to the Office of the President under Administrative Order No. 22 (s. 2011).

Thank you.

Respectfully,
Divina Daquioag
FOI Officer

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