Bureau of Customs

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    Date: 2023-11-20 13:49:33.869336


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    Date: 2023-11-20 15:49:35.913818

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My package was stuck in customs ph

Requested from BOC by B. Trangia at 01:49 PM on Nov 20, 2023.
Purpose: Inquiring for package shipment
Date of Coverage: 10/18/2023 - 11/20/2023
Tracking no: #BOC-704606125846

Trangia 01:49 PM, Nov 20, 2023

Hi, I would like to request for information regarding my parcel that was sent by my Korean student. My Korean student informed me that the package was still stuck in customs as she tracked it however she doesn't know what's wrong. May I know the details why is it stuck and what should I do to process in getting it?

Officer 03:49 PM, Nov 20, 2023

November 20, 2023

Dear Beth Trangia,


Thank you for your request dated Nov 20, 2023 01:49:33 PM under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch.

Your Request

You asked for My package was stuck in customs ph.

Response to Request

To accommodate your concern, kindly email boc.cares@customs.gov.ph for appropriate action. 

Your right to request a review

If you are unhappy with this response to your FOI request, you may ask us to carry out an internal review of the response by writing to Commissioner Bienvenido Y. Rubio at boc.cares@customs.gov.ph. Your review request should explain why you are dissatisfied with this response, and should be made within 15 calendar days from the date when you received this letter. We will complete the review and tell you the result within 30 calendar days from the date when we receive your review request.

If you are not satisfied with the result of the review, you then have the right to appeal to the Office of the President under Administrative Order No. 22 (s. 2011).

Thank you.


FOI Receiving Officer
FOI Receiving Officer

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