Bureau of Customs

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Package on Hold

Requested from BOC by J. Piedad at 01:10 AM on Dec 22, 2019.
Purpose: Personal
Date of Coverage: 11/24/2019 - 12/21/2019
Tracking no: #BOC-193574436943

Julie Ann 01:10 AM, Dec 22, 2019

Hi ! I would like to know more information about my package currently on hold with tracking # 9817003556 with DHL as I was advised that it is soon to be abandoned. May i know if i could still ask for extension as I am about to start processing the document needed for this.
December 23, 2019

Dear Julie Ann,


Thank you for your request dated Dec 22, 2019 under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch.

Your request

You asked for Package on Hold.

Response to your request

Kindly redirect your concern by emailing to boc.cares@customs.gov.ph. Please be informed that the courier is solely responsible in the delivery and handling of the package.

For further assistance you may review the FAQ section of the eFOI site: https://pcoomaster10302018110000-dot-efoi-ph.appspot.com/help.

Your right to request a review

If you are unhappy with this response to your FOI request, you may ask us to carry out an internal review of the response by writing to Commissioner Rey Leonardo B. Guerrero. Your review request should explain why you are dissatisfied with this response, and should be made within 15 calendar days from the date when you received this letter. We will complete the review and tell you the result within 30 calendar days from the date when we receive your review request.

If you are not satisfied with the result of the review, you then have the right to appeal to the Office of the President under Administrative Order No. 22 (s. 2011).

Thank you.

FOI Receiving Officer
FOI Officer

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