Civil Aeronautics Board

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  • REQUEST SUBMITTED

    You have submitted an FOI request

    Date: 2023-03-31 16:25:58.771393

  • PROCESSING REQUEST

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  • REQUEST DENIED

    Your request was denied

    Date: 2023-04-03 11:42:26.152885

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Refund Request outstanding since November 2022

Requested from CAB by D. Bascon at 04:25 PM on Mar 31, 2023.
Purpose: Assistance regarding a refund from Airasia
Date of Coverage: 11/17/2022 - 03/30/2023
Tracking no: #CAB-647058300057

Bascon 04:25 PM, Mar 31, 2023 

Good Evening!

I'd like to request assistance regarding my oustanding refund request from Airasia since November 2022. I booked a flight and hotel accomodation through their application and after I processed the payment via debit card, I received an email from Airasia which stated that my booking was unsuccessful and they will refund my money after 14 working days but it has been 4 months already. Airasia has never responded to any of my inquiries. My reference number from Airasia is 116743734. Please let me know if you need anything from me. I hope you can assist me as I need the money.


April 3, 2023

Dear Derrick Jae Stephen,

Greetings!

Thank you for your request dated Mar 31, 2023 under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch.

Your request

You asked for Refund Request outstanding since November 2022.

Response to your request

We shall deny this request since this is not the proper platform for this type of concern, for a seampless processing we shall endorse your concern to CAB legal division for proper handling, our legal division with their email address legal@cab.gov.ph shall reach out to you regarding your complaint.

Your right to request a review

If you are unhappy with this response to your FOI request, you may ask us to carry out an internal review of the response by writing to cab.oed@yahoo.com. Your review request should explain why you are dissatisfied with this response, and should be made within 15 calendar days from the date when you received this letter. We will complete the review and tell you the result within 30 calendar days from the date when we receive your review request.

If you are not satisfied with the result of the review, you then have the right to appeal to the Office of the President under Administrative Order No. 22 (s. 2011).

Thank you.

Respectfully,
Extyn Nacubuan
FOI Officer

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