Civil Aeronautics Board

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    You have submitted an FOI request

    Date: 2018-12-17 14:36:35.906367


    Your request is already in review

    Date: 2018-12-27 17:55:20.400209


    Your request was successful

    Date: 2019-06-21 14:30:17.064815

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Information on Air Passenger Complaints

Requested from CAB by M. del Valle-del Rosario at 02:36 PM on Dec 17, 2018.
Purpose: Thesis
Date of Coverage: 01/01/2012 - 11/30/2018
Tracking no: #CAB-896475138843

del Valle-del Rosario 02:36 PM, Dec 17, 2018

Hi! Requesting information on:
1) Rules and regulations in the Philippines on air passenger complaint handling.
2) Standard procedures followed by airlines under Philippine jurisdiction in handling passenger complaints. 
3) CAB's procedure in handling formal complaints against airlines filed before it. 
3) Air passenger complaints from 2012 to 2018 (annual number of complaints and types, number of resolved and unresolved).
4) Xiamen Air mishap last August 2018 (number of flights and passengers affected; number and type of complaints filed, status whether resolved or unresolved).
Thank you.

Morales Gonzales 05:55 PM, Dec 27, 2018

December 27, 2018

Dear Meny-Lyn,

Thank you for your request dated Dec 17, 2018 under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch, for Information on Air Passenger Complaints.

We received your request on Dec 17, 2018 and will respond on or before Jan 07, 2019 02:36:35 PM, in accordance with the Executive Order's implementing rules and regulations.

Should you have any questions regarding your request, kindly contact me using the reply function on the eFOI portal at, for request with ticket number #CAB-896475138843.

Thank you.


Rhea Joy Morales-Gonzalez
FOI Officer

del Valle-del Rosario 06:03 AM, Jan 09, 2019

Good day! 

I'd like to do a follow-up on this request. Thank you.

ARCILLA 02:30 PM, Jun 21, 2019

June 21, 2019

Dear Meny-Lyn del Valle-del Rosario,


Thank you for your request dated Dec 17, 2018 02:36:35 PM under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch.

Your Request

You asked for Information on Air Passenger Complaints.

Response to Request

Your FOI request is approved with the letter dated 07 January 2019, I enclose a copy of the information you requested.

Your right to request a review

If you are unhappy with this response to your FOI request, you may ask us to carry out an internal review of the response by writing to Extyn I. Nacubuan, Your review request should explain why you are dissatisfied with this response, and should be made within 15 calendar days from the date when you received this letter. We will complete the review and tell you the result within 30 calendar days from the date when we receive your review request.

If you are not satisfied with the result of the review, you then have the right to appeal to the Office of the President under Administrative Order No. 22 (s. 2011).

Thank you.


FOI Receiving Officer

 18-6739 (Rep).pdf

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