Civil Aeronautics Board

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    Date: 2022-03-02 19:45:04.290884


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    Date: 2022-03-07 09:13:55.016742

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Resolution of Complaint No. LED 21-06-236

Requested from CAB by D. Espejo at 07:45 PM on Mar 02, 2022.
Purpose: Closure
Date of Coverage: 06/01/2021 - 03/02/2022
Tracking no: #CAB-991077574202

Espejo 07:45 PM, Mar 02, 2022


I would like for CAB Legal Division to resolved my complaint No. LED 21-06-236 which has been pending  for almost 8 months now which is a gross violation of their LAED SOP 03 - RESOLUTION OF COMPLAINTS timeline.

Nacubuan 09:13 AM, Mar 07, 2022

March 7, 2022

Dear Dennis Espejo,


Thank you for your request dated Mar 02, 2022 07:45:04 PM under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch.

Your Request

You asked for Resolution of Complaint No. LED 21-06-236.

Response to Request

Please be advised that your complaint is deemed submitted for Resolution.

In case there is a finding of violation committed by the airline, the airline will be penalized in accordance to Republic Act 776. If the penalty imposed is in the form of a fine, the same will be remitted to the National Treasury. Please note that the CAB cannot adjudicate or award compensation in the form of damages as this is already civil in nature the jurisdiction belongs to the regular courts of law.

If there is no finding of violation, the complaint will be dismissed, but without prejudice to whatever claims you may have against the air carrier under existing laws and relevant conventions which can be enforced before the regular courts of law.

For further inquiries and request for update, you may direct concern to CAB Legal Division with email address

Your right to request a review

If you are unhappy with this response to your FOI request, you may ask us to carry out an internal review of the response by writing to Extn I. Nacubuan Your review request should explain why you are dissatisfied with this response, and should be made within 15 calendar days from the date when you received this letter. We will complete the review and tell you the result within 30 calendar days from the date when we receive your review request.

If you are not satisfied with the result of the review, you then have the right to appeal to the Office of the President under Administrative Order No. 22 (s. 2011).

Thank you.


Extyn Nacubuan
FOI Receiving Officer

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