Civil Aeronautics Board

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    Date: 2022-12-05 14:45:12.308569


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    Date: 2022-12-05 17:20:57.815115

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Follow up refund in Air asia

Requested from CAB by S. Jalandoon at 02:45 PM on Dec 05, 2022.
Purpose: Follow up refund status
Date of Coverage: 10/29/2022 - 10/30/2022
Tracking no: #CAB-137767673888

Jalandoon 02:45 PM, Dec 05, 2022

Good day. I would just like to follow up the status of our refund request in Air asia which was process last October 29 2022. The owner of the money is a senior citizen and need the money for her maintenance medicine. Every time i message the air asia support status is in progress. My reference number is 113711822. Hope to speed up the process and get the refund the soonest. Thank you.

December 5, 2022

Dear Sheila,


Thank you for your request dated Dec 05, 2022 under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch.

Your request

You asked for Follow up refund in Air asia.

Response to your request

While our aim is to provide information whenever possible, in order to facilitate your request, kindly submit inquiry/follow up to the CAB legal division through their email address

Your right to request a review

If you are unhappy with this response to your FOI request, you may ask us to carry out an internal review of the response by writing to Your review request should explain why you are dissatisfied with this response, and should be made within 15 calendar days from the date when you received this letter. We will complete the review and tell you the result within 30 calendar days from the date when we receive your review request.

If you are not satisfied with the result of the review, you then have the right to appeal to the Office of the President under Administrative Order No. 22 (s. 2011).

Thank you.

Extyn Nacubuan
FOI Officer

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