Department of Health

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    Date: 2023-06-09 18:01:31.979707


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    Date: 2023-06-13 10:40:19.546795

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Cancellation of Update Request for VaxCert

Requested from DOH by J. Tamang at 06:01 PM on Jun 09, 2023.
Purpose: For Visa requirements
Date of Coverage: 06/09/2023 - 06/09/2023
Tracking no: #DOH-486042321954

Tamang 06:01 PM, Jun 09, 2023

HI! I'm John Leonard Tamang and want to cancel my update request for my VaxCert made thru online. I already went to our municipality to update my vaccine details personally but when I tried to check again my Vaxcert in the website. It shows again this: 

Your Update Request is still in progress.

And I can't get my Certificate.

Receiving Officer 10:40 AM, Jun 13, 2023

June 13, 2023

Dear John Leonard Tamang,


Thank you for your request dated Jun 09, 2023 06:01:31 PM under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch.

Your Request

You asked for Cancellation of Update Request for VaxCert.

Response to Request

Your FOI request is approved. 
Please be informed that the encoding of vaccination records and/or cancellation of request is done by the concerned vaccination center. If your vaccination record is unavailable, the record may not have been uploaded yet in the Vaccination Information Management System (VIMS) by the vaccination center.
If you need to cancel request, you may just diregard it or kindly coordinate with the LGU where you received your vaccination and request for assistance to let you print her vaccination certificate. 
For further assistance, you may call the Vax Cert Customer service Hotline. Here are the contact details: 
Tel. No.: (02) 8876-1488 
Email Address:
Also, you may review the FAQ section of the eFOI site:

Your right to request a review

If you are unhappy with this response to your FOI request, you may ask us to carry out an internal review of the response by writing to the Central Appeals and Review Committee, at Your review request should explain why you are dissatisfied with this response, and should be made within 15 calendar days from the date when you received this letter. We will complete the review and tell you the result within 30 calendar days from the date when we receive your review request.

If you are not satisfied with the result of the review, you then have the right to appeal to the Office of the President under Administrative Order No. 22 (s. 2011).

Thank you.


FOI Receiving Officer
FOI Receiving Officer

 vaxcert mc2022-0051.pdf

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