Department of Health

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    Date: 2023-01-25 17:09:55.214747


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    Date: 2023-01-26 01:39:24.811396

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VaxCert Edit Request - Include 1st Booster Shot Data

Requested from DOH by E. Ver at 05:09 PM on Jan 25, 2023.
Purpose: Travelling overseas on February
Date of Coverage: 12/09/2022 - 01/25/2023
Tracking no: #DOH-492895967257

Ver 05:09 PM, Jan 25, 2023

Good afternoon po!

When will the records be uploaded for the vaccination that happened last December 09, 2022 at Kalabash Center, Sampaloc, Manila?

We tried getting a VaxCert from the  VaxCertPH website and it still shows no record found for my booster shot. I have submitted an edit request via the mobile app and it has been 2weeks now since the request was made.

The certificate is needed po for travelling overseas. I have sent an email to their email address as well.

I am hoping for your immediate response and assistance with this matter. Thank you and God bless!

Receiving Officer 01:04 AM, Jan 26, 2023

January 26, 2023

Dear Edenmay,

Thank you for your request dated Jan 25, 2023 under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch, for VaxCert Edit Request - Include 1st Booster Shot Data.

We received your request on Jan 25, 2023 and will respond on or before Feb 15, 2023 05:09:55 PM, in accordance with the Executive Order's implementing rules and regulations.

Should you have any questions regarding your request, kindly contact me using the reply function on the eFOI portal at, for request with ticket number #DOH-492895967257.

Thank you.


FOI Receiving Officer
FOI Officer

Maker 01:39 AM, Jan 26, 2023

January 26, 2023

Dear Edenmay Ver,


Thank you for your request dated Jan 25, 2023 05:09:55 PM under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch.

Your Request

You asked for VaxCert Edit Request - Include 1st Booster Shot Data.

Response to Request

Please be informed that the encoding of vaccination records is done by the concerned vaccination center. If your vaccination record is unavailable, either the record may not have been uploaded yet in the Vaccination Information Management System (VIMS) by the vaccination center.
If you want, you may kindly coordinate with the LGU where you received your vaccination and request for assistance to generate your vaccination certificate. 
In the meantime that we are experiencing Technical Issues on our VaxCertPH portal, kindly refer to the attached DOH Memorandum Circular for other options.
For further assistance, you may call the Vax Cert Customer service Hotline. Here are the contact details: 
Tel. No.: (02) 8876-1488 
Email Address:
Also, you may review the FAQ section of the eFOI site:

Your right to request a review

If you are unhappy with this response to your FOI request, you may ask us to carry out an internal review of the response by writing to the Central Appeals and Review Committee, at Your review request should explain why you are dissatisfied with this response, and should be made within 15 calendar days from the date when you received this letter. We will complete the review and tell you the result within 30 calendar days from the date when we receive your review request.

If you are not satisfied with the result of the review, you then have the right to appeal to the Office of the President under Administrative Order No. 22 (s. 2011).

Thank you.


FOI Decision Maker
FOI Receiving Officer


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