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    You have submitted an FOI request

    Date: 2022-09-30 12:54:20.451983


    Your request is already in review

    Date: 2022-10-03 10:45:20.472251


    Your request was successful

    Date: 2022-10-03 11:10:37.722359

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Missing dose in my VAXCERT

Requested from DOH by J. Santayo at 12:54 PM on Sep 30, 2022.
Purpose: Travel abroad
Date of Coverage: 09/30/2022 - 09/30/2022
Tracking no: #DOH-574268025599

Santayo 12:54 PM, Sep 30, 2022

Hi i would like to update my vaxcert
As i have a missing dose which is 1st dose hope you can help me as soon as possible as i will use it for my travel abroad


1st dose: 11/10/21 (astra) 
2nd dose : 01/19/22 (astra) 

Location: bago city negros occidental

Receiving Officer 10:45 AM, Oct 03, 2022

October 3, 2022

Dear Janen,

Thank you for your request dated Sep 30, 2022 under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch, for Missing dose in my VAXCERT.

We received your request on Sep 30, 2022 and will respond on or before Oct 21, 2022 12:54:20 PM, in accordance with the Executive Order's implementing rules and regulations.

Should you have any questions regarding your request, kindly contact me using the reply function on the eFOI portal at, for request with ticket number #DOH-574268025599.

Thank you.


FOI Receiving Officer
FOI Officer

Maker 11:10 AM, Oct 03, 2022

October 3, 2022

Dear Janen Santayo,


Thank you for your request dated Sep 30, 2022 12:54:20 PM under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch.

Your Request

You asked for Missing dose in my VAXCERT.

Response to Request

Your FOI request is approved. 
Please be informed that the encoding of vaccination records is done by the concerned vaccination center. If your vaccination record is unavailable, the record may not have been uploaded yet in the Vaccination Information Management System (VIMS) by the vaccination center.
If you want, you may kindly coordinate with the LGU where you received your vaccination and request for assistance to generate your vaccination certificate. 
For further assistance, you may call the Vax Cert Customer service Hotline. Here are the contact details: 
Tel. No.: (02) 8876-1488 
Email Address:
Also, you may review the FAQ section of the eFOI site:

Your right to request a review

If you are unhappy with this response to your FOI request, you may ask us to carry out an internal review of the response by writing to the Central Appeals and Review Committee, at Your review request should explain why you are dissatisfied with this response, and should be made within 15 calendar days from the date when you received this letter. We will complete the review and tell you the result within 30 calendar days from the date when we receive your review request.

If you are not satisfied with the result of the review, you then have the right to appeal to the Office of the President under Administrative Order No. 22 (s. 2011).

Thank you.


FOI Decision Maker
FOI Receiving Officer

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