Department of Health

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    You have submitted an FOI request

    Date: 2022-06-24 19:34:28.489632


    Your request is already in review

    Date: 2022-06-27 09:38:40.202639


    Your request was successful

    Date: 2022-06-27 11:15:42.359568

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    How was your request?

Vaccination Certificate

Requested from DOH by C. Mendez at 07:34 PM on Jun 24, 2022.
Purpose: International travel
Date of Coverage: 06/24/2022 - 06/24/2022
Tracking no: #DOH-587882876498

Mendez 07:34 PM, Jun 24, 2022

Good Day!

I am writing this letter to ask for an update regarding my concern with my 1st vaccination that is not reflecting on your website since I need to process my requirements for my international travel that are needed for VISA. 

Name: Charise Mendez
Birthdate: May 17,1998
First dose: August 17,2021
Location: Talisay Cebu
Second dose: September 15,2021
Location: Talisay Cebu

Hope to hear from you soon

Attached here is the screenshot

Receiving Officer 09:38 AM, Jun 27, 2022

June 27, 2022

Dear Charise,

Thank you for your request dated Jun 24, 2022 under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch, for Vaccination Certificate.

We received your request on Jun 24, 2022 and will respond on or before Jul 15, 2022 07:34:28 PM, in accordance with the Executive Order's implementing rules and regulations.

Should you have any questions regarding your request, kindly contact me using the reply function on the eFOI portal at, for request with ticket number #DOH-587882876498.

Thank you.


FOI Receiving Officer
FOI Officer

Maker 11:15 AM, Jun 27, 2022

June 27, 2022

Dear Charise Mendez,


Thank you for your request dated Jun 24, 2022 07:34:28 PM under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch.

Your Request

You asked for Vaccination Certificate.

Response to Request

Your FOI request is approved. 
Please be informed that the encoding of vaccination records is done by the concerned vaccination center. If your vaccination record is unavailable, the record may not have been uploaded yet in the Vaccination Information Management System (VIMS) by the vaccination center.

For further assistance, you may call the Vax Cert Customer service Hotline. Here are the contact details: 
Tel. No.: (02) 8876-1488 
Email Address:

Kindly coordinate also with the LGU where you received your vaccination and request for assistance to generate your vaccination certificate. Thank you.

Your right to request a review

If you are unhappy with this response to your FOI request, you may ask us to carry out an internal review of the response by writing to Undersecretary Lilibeth C. David, Chair of Data Governance Oversight Committee/ DOH Central Appeals and Review Committee, at Your review request should explain why you are dissatisfied with this response, and should be made within 15 calendar days from the date when you received this letter. We will complete the review and tell you the result within 30 calendar days from the date when we receive your review request.

Also, kindly accomplish the FOI request feedback form at the link:
If you are not satisfied with the result of the review, you then have the right to appeal to the Office of the President under Administrative Order No. 22 (s. 2011).

Thank you.


FOI Decision Maker
FOI Receiving Officer

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