Department of Health

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    Date: 2023-01-27 15:33:19.584110


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    Date: 2023-01-27 17:31:06.121090


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    Date: 2023-01-27 17:33:48.058586

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Vaccine Certificate

Requested from DOH by N. Chan at 03:33 PM on Jan 27, 2023.
Purpose: International Travel
Date of Coverage: 01/20/2023 - 01/27/2023
Tracking no: #DOH-604246260876

Chan 03:33 PM, Jan 27, 2023

Hi! I would like to ask for a follow up on when my vaxcert will be updated. I sent a request to have it updated last Friday, January 20 since I will be using it for international travel on Feb. Here are the details of my request:
reference ID: 1853249
first name: Nyna Dominic

It’s been 5 working days since then and the status of my request is still “Open” so I decided to call the number given, 88-7614-88 but it said that the number is only available from 8pm hence, I sent an email to vaxcertsupport as well. 

Please let me know the earliest date it can be updated. Thank you.

Receiving Officer 05:31 PM, Jan 27, 2023

January 27, 2023

Dear Nyna Dominic,

Thank you for your request dated Jan 27, 2023 under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch, for Vaccine Certificate.

We received your request on Jan 27, 2023 and will respond on or before Feb 17, 2023 03:33:19 PM, in accordance with the Executive Order's implementing rules and regulations.

Should you have any questions regarding your request, kindly contact me using the reply function on the eFOI portal at, for request with ticket number #DOH-604246260876.

Thank you.


FOI Receiving Officer
FOI Officer

Maker 05:33 PM, Jan 27, 2023

January 27, 2023

Dear Nyna Dominic Chan,


Thank you for your request dated Jan 27, 2023 03:33:19 PM under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch.

Your Request

You asked for Vaccine Certificate.

Response to Request

Your FOI request is approved. 
Please be informed that the encoding of vaccination records is done by the concerned vaccination center. If your vaccination record is unavailable, either the record may not have been uploaded yet in the Vaccination Information Management System (VIMS) by the vaccination center.
If you want, you may kindly coordinate with the LGU where you received your vaccination and request for assistance to generate your vaccination certificate. 
In the meantime that we are experiencing Technical Issues on our VaxCertPH portal, kindly refer to the attached DOH Memorandum Circular for other options.
For further assistance, you may call the Vax Cert Customer service at (02) 8876-1488 and You may also review the FAQ section of the eFOI site:
Kindly accomplish the FOI request feedback form at the link:

Your right to request a review

If you are unhappy with this response to your FOI request, you may ask us to carry out an internal review of the response by writing to the Central Appeals and Review Committee, at Your review request should explain why you are dissatisfied with this response, and should be made within 15 calendar days from the date when you received this letter. We will complete the review and tell you the result within 30 calendar days from the date when we receive your review request.

If you are not satisfied with the result of the review, you then have the right to appeal to the Office of the President under Administrative Order No. 22 (s. 2011).

Thank you.


FOI Decision Maker
FOI Receiving Officer


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