Department of Health

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  • REQUEST SUBMITTED

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    Date: 2022-06-20 23:19:29.410519

  • PROCESSING REQUEST

    Your request is already in review

    Date: 2022-06-21 08:16:08.549559

  • REQUEST SUCCESSFUL

    Your request was successful

    Date: 2022-06-21 08:47:39.370159

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Vax Certificate

Requested from DOH by S. Tupan at 11:19 PM on Jun 20, 2022.
Purpose: For Visa Application or Travel Purposes
Date of Coverage: 05/30/2022 - 06/20/2022
Tracking no: #DOH-619823282255

Tupan 11:19 PM, Jun 20, 2022 

Hi! This is Sunshine Lyn Tupan. I have requested online to update my vaccination information since my first dose was not recorded in https://vaxcert.doh.gov.ph/. I filed for a request for an update last May 30, 2022 and have not received any email or update yet. 

The reference number for my first request is, 1380387. I tried to request again last June 13, 2022 and here is my new reference number 1424004.

It is said that they will update me within 5 days. I sent an email to vaxcertsupport last June 13, 2022 and I still haven't received any update.

I hope to hear from you soon. Thank you.

Receiving Officer 08:16 AM, Jun 21, 2022 

June 21, 2022

Dear Sunshine Lyn,

Thank you for your request dated Jun 20, 2022 under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch, for Vax Certificate.

We received your request on Jun 20, 2022 and will respond on or before Jul 11, 2022 11:19:29 PM, in accordance with the Executive Order's implementing rules and regulations.

Should you have any questions regarding your request, kindly contact me using the reply function on the eFOI portal at https://pcoomaster11222017130000-dot-efoi-ph.appspot.com/requests/aglzfmVmb2ktcGhyHQsSB0NvbnRlbnQiEERPSC02MTk4MjMyODIyNTUM, for request with ticket number #DOH-619823282255.

Thank you.

Respectfully,

FOI Receiving Officer
FOI Officer

Maker 08:47 AM, Jun 21, 2022 

June 21, 2022

Dear Sunshine Lyn Tupan,

Greetings!

Thank you for your request dated Jun 20, 2022 11:19:29 PM under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch.

Your Request

You asked for Vax Certificate.

Response to Request

Your FOI request is approved. 
Please be informed that the encoding of vaccination records is done by the concerned vaccination center. If your vaccination record is unavailable, the record may not have been uploaded yet in the Vaccination Information Management System (VIMS) by the vaccination center.

For further assistance, you may call the Vax Cert Customer service Hotline. Here are the contact details: 
Tel. No.: (02) 8876-1488 
Email Address: vaxcertsupport@doh.gov.ph

Kindly coordinate also with the LGU where you received your vaccination and request for assistance to generate your vaccination certificate. Thank you.

Your right to request a review

If you are unhappy with this response to your FOI request, you may ask us to carry out an internal review of the response by writing to Undersecretary Lilibeth C. David, Chair of Data Governance Oversight Committee/ DOH Central Appeals and Review Committee, at foi@doh.gov.ph. Your review request should explain why you are dissatisfied with this response, and should be made within 15 calendar days from the date when you received this letter. We will complete the review and tell you the result within 30 calendar days from the date when we receive your review request.

Also, kindly accomplish the FOI request feedback form at the link: https://bit.ly/DOHFOIFeedbackForm
If you are not satisfied with the result of the review, you then have the right to appeal to the Office of the President under Administrative Order No. 22 (s. 2011).

Thank you.

Respectfully,

FOI Decision Maker
FOI Receiving Officer

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