Department of Health

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    You have submitted an FOI request

    Date: 2022-06-29 13:00:43.084412


    Your request is already in review

    Date: 2022-06-30 09:43:42.723425


    Your request was successful

    Date: 2022-06-30 11:39:48.028799

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Vaxcert are no record found

Requested from DOH by M. De Claro at 01:00 PM on Jun 29, 2022.
Purpose: For travel abroad
Date of Coverage: 09/01/2021 - 01/08/2022
Tracking no: #DOH-655911279401

De Claro 01:00 PM, Jun 29, 2022

Gooday mam/sir,
As I requesting my record on my vaxcert, may 1st and booster are no record found. their are no still no feedback coming from LGU CALAMBA AND STA ROSA LAGUNA, all the needed supporting documents are already submitted but up to this moment the said LGUs are still no feedback, vaxcert hotline tells that it just 48 to 72hours to be updated but as u can see my request is almost about 3weeks i kept on calling them but still their are no feedback from the said lgu's. May ref no. Is 1428237/1428238. Please do help me as my flight is on nextweek july 9. Thankyou and best regards.

Receiving Officer 09:43 AM, Jun 30, 2022

June 30, 2022

Dear Maria Corseph,

Thank you for your request dated Jun 29, 2022 under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch, for Vaxcert are no record found.

We received your request on Jun 29, 2022 and will respond on or before Jul 20, 2022 01:00:43 PM, in accordance with the Executive Order's implementing rules and regulations.

Should you have any questions regarding your request, kindly contact me using the reply function on the eFOI portal at, for request with ticket number #DOH-655911279401.

Thank you.


FOI Receiving Officer
FOI Officer

Maker 11:39 AM, Jun 30, 2022

June 30, 2022

Dear Maria Corseph De Claro,


Thank you for your request dated Jun 29, 2022 01:00:43 PM under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch.

Your Request

You asked for Vaxcert are no record found.

Response to Request

Your FOI request is approved. 
Please be informed that the encoding of vaccination records is done by the concerned vaccination center. If your vaccination record is unavailable, the record may not have been uploaded yet in the Vaccination Information Management System (VIMS) by the vaccination center.

For further assistance, you may call the Vax Cert Customer service Hotline. Here are the contact details: 
Tel. No.: (02) 8876-1488 
Email Address:

Kindly coordinate also with the LGU where you received your vaccination and request for assistance to generate your vaccination certificate. Thank you.

Your right to request a review

If you are unhappy with this response to your FOI request, you may ask us to carry out an internal review of the response by writing to Undersecretary Lilibeth C. David, Chair of Data Governance Oversight Committee/ DOH Central Appeals and Review Committee, at Your review request should explain why you are dissatisfied with this response, and should be made within 15 calendar days from the date when you received this letter. We will complete the review and tell you the result within 30 calendar days from the date when we receive your review request.

Also, kindly accomplish the FOI request feedback form at the link:
If you are not satisfied with the result of the review, you then have the right to appeal to the Office of the President under Administrative Order No. 22 (s. 2011).

Thank you.


FOI Decision Maker
FOI Receiving Officer

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