Department of Health

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    You have submitted an FOI request

    Date: 2022-09-22 08:31:57.666260


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    Date: 2022-09-22 08:59:40.784832


    Your request was successful

    Date: 2022-09-22 09:00:40.290543

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Requested from DOH by D. Sernande at 08:31 AM on Sep 22, 2022.
Purpose: For use in our upcoming International Flight
Date of Coverage: 09/21/2022 - 09/22/2022
Tracking no: #DOH-665089675309

Sernande 08:31 AM, Sep 22, 2022

Hi! I would like to follow-up on the update of vax certificate with reference ID - 1646355 - SIBAYAN, ARWIL JAN. Please be informed that we will be having our internation flight on the 23rd of October, 2022. I have requested for the update last September 13 but the request is still in OPEN status as of now. Hoping for your fast action as we will be leaving the country in a month. Thank you very much.

Receiving Officer 08:59 AM, Sep 22, 2022

September 22, 2022

Dear Danielle,

Thank you for your request dated Sep 22, 2022 under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch, for VAX CERT UPDATE FOR INTERNATIONAL TRAVEL.

We received your request on Sep 22, 2022 and will respond on or before Oct 13, 2022 08:31:57 AM, in accordance with the Executive Order's implementing rules and regulations.

Should you have any questions regarding your request, kindly contact me using the reply function on the eFOI portal at, for request with ticket number #DOH-665089675309.

Thank you.


FOI Receiving Officer
FOI Officer

Maker 09:00 AM, Sep 22, 2022

September 22, 2022

Dear Danielle Sernande,


Thank you for your request dated Sep 22, 2022 08:31:57 AM under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch.

Your Request


Response to Request

Your FOI request is approved. 
Please be informed that the encoding of vaccination records is done by the concerned vaccination center. If your vaccination record is unavailable, the record may not have been uploaded yet in the Vaccination Information Management System (VIMS) by the vaccination center.
If you want, you may kindly coordinate with the LGU where you received your vaccination and request for assistance to generate your vaccination certificate. 
For further assistance, you may call the Vax Cert Customer service Hotline. Here are the contact details: 
Tel. No.: (02) 8876-1488 
Email Address:
Also, you may review the FAQ section of the eFOI site:

Your right to request a review

If you are unhappy with this response to your FOI request, you may ask us to carry out an internal review of the response by writing to the Central Appeals and Review Committee, at Your review request should explain why you are dissatisfied with this response, and should be made within 15 calendar days from the date when you received this letter. We will complete the review and tell you the result within 30 calendar days from the date when we receive your review request.

If you are not satisfied with the result of the review, you then have the right to appeal to the Office of the President under Administrative Order No. 22 (s. 2011).

Thank you.


FOI Decision Maker
FOI Receiving Officer

Sernande 10:54 AM, Sep 22, 2022

Hi! Can i have the update till next week? I'm already prepraring our papers for our flight. Jus to be fully preprared, i want our papers to be set before October. Thank you very much!

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