Department of Health

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    You have submitted an FOI request

    Date: 2023-02-07 17:12:30.964028


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    Date: 2023-02-07 17:24:02.658656


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    Date: 2023-02-07 17:32:09.361559

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Still on progress request

Requested from DOH by R. TOLENTINO at 05:12 PM on Feb 07, 2023.
Purpose: Abroad
Date of Coverage: 09/29/2021 - 02/11/2022
Tracking no: #DOH-728213984586

TOLENTINO 05:12 PM, Feb 07, 2023

Hi maam/sir,
Sana po matulungan nyo ako, Naka still on progress parin po kasi yung request ko sa Angeles City. Ref. ID 1862007
Name. Regine Hindi ko po maopen yung vaxcert ko kasi hindi papo nababasa ng Angeles yung request ko, Kailangan po nilang i closed yun para po ma open kona ulit at makuha yung vaxcert ko. Ganun lang po, Kailangan lang pong i close ng angeles City LGU yung request ko. Naka encode naman po yung first booster ko, Namali lang po ako ng Address na nalagaymatulungun Angeles city pampanga po kasi nalagay ko na dapat ay Mabalacat city po. Sana po matulungan nyo ako.

Receiving Officer 05:24 PM, Feb 07, 2023

February 7, 2023


Thank you for your request dated Feb 07, 2023 under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch, for Still on progress request.

We received your request on Feb 07, 2023 and will respond on or before Feb 28, 2023 05:12:30 PM, in accordance with the Executive Order's implementing rules and regulations.

Should you have any questions regarding your request, kindly contact me using the reply function on the eFOI portal at, for request with ticket number #DOH-728213984586.

Thank you.


FOI Receiving Officer
FOI Officer

Maker 05:32 PM, Feb 07, 2023

February 7, 2023



Thank you for your request dated Feb 07, 2023 05:12:30 PM under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch.

Your Request

You asked for Still on progress request.

Response to Request

Your FOI request is approved. 
Please be informed that the encoding of vaccination records is done by the concerned vaccination center. If your vaccination record is unavailable, either the record may not have been uploaded yet in the Vaccination Information Management System (VIMS) by the vaccination center.
If you want, you may kindly coordinate with the LGU where you received your vaccination and request for assistance to generate your vaccination certificate. 
In the meantime that we are experiencing Technical Issues on our VaxCertPH portal, kindly refer to the attached DOH Memorandum Circular for other options.
For further assistance, you may call the Vax Cert Customer service at (02) 8876-1488 and You may also review the FAQ section of the eFOI site:
Kindly accomplish the FOI request feedback form at the link:
If you are unhappy with this response to your FOI request, you may ask us to carry out an internal review of the response by writing to the Central Appeals and Review Committee, at Your review request should explain why you are dissatisfied with this response, and should be made within 15 calendar days from the date when you received this letter. We will complete the review and tell you the result within 30 calendar days from the date when we receive your review request.

If you are not satisfied with the result of the review, you then have the right to appeal to the Office of the President under Administrative Order No. 22 (s. 2011).

Thank you.


FOI Decision Maker
FOI Receiving Officer


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