Department of Health

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    You have submitted an FOI request

    Date: 2022-06-22 12:16:58.447201


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    Date: 2022-06-22 13:40:51.645731


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    Date: 2022-06-22 13:50:53.474376

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Requested from DOH by E. Gutierrez at 12:16 PM on Jun 22, 2022.
Date of Coverage: 05/01/2022 - 06/22/2022
Tracking no: #DOH-830262160812

Gutierrez 12:16 PM, Jun 22, 2022

I have previously requested for my vaccine detail to be updated online but the ticket has been tagged "Successful" but no change has been made. I  am still not seeing my vaccine details online. Refer to ticket DOH-800858660100 which was raised 06/15/2022. As I mentioned, I will be travelling to Sinapore and your recommendation to call and email VaxCertPH is useless. Agents disconnects / drop the line whenever I will call them.

Receiving Officer 01:40 PM, Jun 22, 2022

June 22, 2022

Dear Eduardo,

Thank you for your request dated Jun 22, 2022 under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch, for VAXCERT PH.

We received your request on Jun 22, 2022 and will respond on or before Jul 13, 2022 12:16:58 PM, in accordance with the Executive Order's implementing rules and regulations.

Should you have any questions regarding your request, kindly contact me using the reply function on the eFOI portal at, for request with ticket number #DOH-830262160812.

Thank you.


FOI Receiving Officer
FOI Officer

Maker 01:50 PM, Jun 22, 2022

June 22, 2022

Dear Eduardo Gutierrez,


Thank you for your request dated Jun 22, 2022 12:16:58 PM under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch.

Your Request

You asked for VAXCERT PH.

Response to Request

Your FOI request is approved. 
Please be informed that the encoding of vaccination records is done by the concerned vaccination center. If your vaccination record is unavailable, the record may not have been uploaded yet in the Vaccination Information Management System (VIMS) by the vaccination center.

For further assistance, you may call the Vax Cert Customer service Hotline. Here are the contact details: 
Tel. No.: (02) 8876-1488 
Email Address:

Kindly coordinate also with the LGU where you received your vaccination and request for assistance to generate your vaccination certificate. Thank you.

Your right to request a review

If you are unhappy with this response to your FOI request, you may ask us to carry out an internal review of the response by writing to Undersecretary Lilibeth C. David, Chair of Data Governance Oversight Committee/ DOH Central Appeals and Review Committee, at Your review request should explain why you are dissatisfied with this response, and should be made within 15 calendar days from the date when you received this letter. We will complete the review and tell you the result within 30 calendar days from the date when we receive your review request.

Also, kindly accomplish the FOI request feedback form at the link:
If you are not satisfied with the result of the review, you then have the right to appeal to the Office of the President under Administrative Order No. 22 (s. 2011).

Thank you.


FOI Decision Maker
FOI Receiving Officer

Gutierrez 05:40 PM, Jun 23, 2022

Hello Freedom of Information, 

LGU already submitted the vaccination details. My flight is on July 11, 2022. Is there anyway you can help? Thanks

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