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  • REQUEST SUBMITTED

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    Date: 2022-06-20 14:39:15.022996

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    Date: 2022-06-20 16:25:07.604605

  • REQUEST SUCCESSFUL

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    Date: 2022-06-21 08:36:26.287563

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Follow up on Updating Vaccination Certificate

Requested from DOH by R. Rocha at 02:39 PM on Jun 20, 2022.
Purpose: For International Travel Purposes
Date of Coverage: 02/17/2022 - 06/20/2022
Tracking no: #DOH-873661149587

Rocha 02:39 PM, Jun 20, 2022

Hi! 

I would like to follow up on updating my vaccination certificate from last 17 February 2022, with  Reference ID: 966485. I need my VaxCert updated for international purposes before 09 July 2022. I have been sending constant follow up emails to vaxcertsupport@doh.gov.ph but my certificate has still not been updated nor have I received any reply.

Thank you, and hoping for your prompt response.

Receiving Officer 04:25 PM, Jun 20, 2022

June 20, 2022

Dear Rochelle Deina,

Thank you for your request dated Jun 20, 2022 under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch, for Follow up on Updating Vaccination Certificate.

We received your request on Jun 20, 2022 and will respond on or before Jul 11, 2022 02:39:15 PM, in accordance with the Executive Order's implementing rules and regulations.

Should you have any questions regarding your request, kindly contact me using the reply function on the eFOI portal at https://www.foi.gov.ph/requests/aglzfmVmb2ktcGhyHQsSB0NvbnRlbnQiEERPSC04NzM2NjExNDk1ODcM, for request with ticket number #DOH-873661149587.

Thank you.

Respectfully,

FOI Receiving Officer
FOI Officer

Maker 08:36 AM, Jun 21, 2022

June 21, 2022

Dear Rochelle Deina Rocha,

Greetings!

Thank you for your request dated Jun 20, 2022 02:39:15 PM under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch.

Your Request

You asked for Follow up on Updating Vaccination Certificate.

Response to Request

Your FOI request is approved. Please be informed that the encoding of vaccination records is done by the concerned vaccination center. If your vaccination record is unavailable, the record may not have been uploaded yet in the Vaccination Information Management System (VIMS) by the vaccination center.

For further assistance, you may call the Vax Cert Customer service Hotline. Here are the contact details: 
Tel. No.: (02) 8876-1488 
Email Address: vaxcertsupport@doh.gov.ph

Kindly coordinate also with the LGU where you received your vaccination and request for assistance to generate your vaccination certificate. Thank you.

Your right to request a review

If you are unhappy with this response to your FOI request, you may ask us to carry out an internal review of the response by writing to Undersecretary Lilibeth C. David, Chair of Data Governance Oversight Committee/ DOH Central Appeals and Review Committee, at foi@doh.gov.ph. Your review request should explain why you are dissatisfied with this response, and should be made within 15 calendar days from the date when you received this letter. We will complete the review and tell you the result within 30 calendar days from the date when we receive your review request.

Also, kindly accomplish the FOI request feedback form at the link: https://bit.ly/DOHFOIFeedbackForm
If you are not satisfied with the result of the review, you then have the right to appeal to the Office of the President under Administrative Order No. 22 (s. 2011).

Thank you.

Respectfully,

FOI Decision Maker
FOI Receiving Officer

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