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    You have submitted an FOI request

    Date: 2022-06-18 21:51:15.756282


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    Your request was successful

    Date: 2022-06-20 09:23:36.725492

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Vaxcert Booster Update

Requested from DOH by Z. Alvarez at 09:51 PM on Jun 18, 2022.
Purpose: Updated Vaccine Record for Travel
Date of Coverage: 05/01/2022 - 06/18/2022
Tracking no: #DOH-913354434182

Alvarez 09:51 PM, Jun 18, 2022

Hi, I would like to request my vaccine record updated with my Booster shot. When I downloaded the certificate it didn't show my booster record on December 29, 2021 (Pfizer). The summary record before downloading the file says you don't have the record on file. I have a vaxcert card to prove it. Hoping for your assistance, please. Thank you!

Receiving Officer 09:23 AM, Jun 20, 2022

June 20, 2022

Dear Zyra Anne Alvarez,


Thank you for your request dated Jun 18, 2022 09:51:15 PM under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch.

Your Request

You asked for Vaxcert Booster Update.

Response to Request

Your FOI request is approved. 

Please be informed that the encoding of vaccination records is done by the concerned vaccination center. If your vaccination record is unavailable, the record may not have been uploaded yet in the Vaccination Information Management System (VIMS) by the vaccination center.

For further assistance, you may call the Vax Cert Customer service Hotline. Here are the contact details: 
Tel. No.: (02) 8876-1488 
Email Address:

Kindly coordinate also with the LGU where you received your vaccination and request for assistance to update your vaccination certificate. Thank you.

Your right to request a review

If you are unhappy with this response to your FOI request, you may ask us to carry out an internal review of the response by writing to Undersecretary Lilibeth C. David, Chair of Data Governance Oversight Committee/ DOH Central Appeals and Review Committee, at Your review request should explain why you are dissatisfied with this response, and should be made within 15 calendar days from the date when you received this letter. We will complete the review and tell you the result within 30 calendar days from the date when we receive your review request.

If you are not satisfied with the result of the review, you then have the right to appeal to the Office of the President under Administrative Order No. 22 (s. 2011).

Thank you.


FOI Receiving Officer
FOI Receiving Officer

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