Department of Health

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    You have submitted an FOI request

    Date: 2022-07-01 10:59:54.039767


    Your request is already in review

    Date: 2022-07-05 10:42:13.202557


    Your request was successful

    Date: 2022-07-05 13:44:42.098036

  • 4


    How was your request?

Vax Cert

Requested from DOH by R. Bondoc at 10:59 AM on Jul 01, 2022.
Purpose: For travel purposes
Date of Coverage: 06/30/2022 - 07/01/2022
Tracking no: #DOH-003126041445

Bondoc 10:59 AM, Jul 01, 2022

Good day!

Ma'am/ Sir,

I'm Rainy Anne Pico Bondoc ,a resident of Carael Botolan Zambales. I have a concern about Vaxcert, I would like to get my Vaxcert thru online but it always comes out like this "Your vaccination certificate is now queued for processing. You may request your certificate again after 10 minutes." It's been like that for a few weeks. 
These Vaxcert is one of the requirements for my travel to Thailand. I hope it will be granted and notice my request. Waiting for your response. Thank you and God bless!

Receiving Officer 10:42 AM, Jul 05, 2022

July 5, 2022

Dear Rain Anne,

Thank you for your request dated Jul 01, 2022 under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch, for Vax Cert.

We received your request on Jul 01, 2022 and will respond on or before Jul 22, 2022 10:59:54 AM, in accordance with the Executive Order's implementing rules and regulations.

Should you have any questions regarding your request, kindly contact me using the reply function on the eFOI portal at, for request with ticket number #DOH-003126041445.

Thank you.


FOI Receiving Officer
FOI Officer

Maker 01:44 PM, Jul 05, 2022

July 5, 2022

Dear Rain Anne Bondoc,


Thank you for your request dated Jul 01, 2022 10:59:54 AM under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch.

Your Request

You asked for Vax Cert.

Response to Request

Your FOI request is approved. 

For assistance, you may call the Vax Cert
Customer service Hotline. Here are the contact
Tel. No.: (02) 8876-1488
Email Address:
Kindly coordinate also with the LGU where you
received your vaccination and request for
assistance to generate your vaccination
certificate. Thank you.

Your right to request a review

If you are unhappy with this response to your FOI request, you may 
ask us to carry out an internal review of the response by writing 
to Undersecretary Lilibeth C. David, Chair of Data Governance 
Oversight Committee/ DOH Central Appeals and Review Committee, at Your review request should explain why you are 
dissatisfied with this response, and should be made within 15 
calendar days from the date when you received this letter. We will 
complete the review and tell you the result within 30 calendar days 
from the date when we receive your review request.

If you are not satisfied with the result of the review, you then have the right to appeal to the Office of the President under Administrative Order No. 22 (s. 2011).

Thank you.


FOI Decision Maker
FOI Receiving Officer

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