Department of Health

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    You have submitted an FOI request

    Date: 2022-09-30 02:07:29.627297


    Your request is already in review

    Date: 2022-10-03 10:44:59.181673


    Your request was successful

    Date: 2022-10-03 11:02:53.426168

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VaxCert Surname need to Update

Requested from DOH by N. Torrefranca at 02:07 AM on Sep 30, 2022.
Purpose: For International Travel pusposes
Date of Coverage: 08/20/2021 - 09/30/2021
Tracking no: #DOH-079230601807

Torrefranca 02:07 AM, Sep 30, 2022

I would like to update my surname in my first and second dose of vaccination from my single name Nivea Cabaluna to married name Nivea Cabaluna-Torrefranca.

1st Dose - AstraZeneca - 08/20/2021 -  City of Bislig
2nd Dose - AstraZeneca - 11/05/2021 - City of Bislig

Booster shot (Surname already updated)
3rd Dose (Booster) - Pfizer - 09/13/2022 - City of Davao

Thank you,
Nivea Torrefranca

Receiving Officer 10:44 AM, Oct 03, 2022

October 3, 2022

Dear Nivea,

Thank you for your request dated Sep 30, 2022 under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch, for VaxCert Surname need to Update.

We received your request on Sep 30, 2022 and will respond on or before Oct 21, 2022 02:07:29 AM, in accordance with the Executive Order's implementing rules and regulations.

Should you have any questions regarding your request, kindly contact me using the reply function on the eFOI portal at, for request with ticket number #DOH-079230601807.

Thank you.


FOI Receiving Officer
FOI Officer

Maker 11:02 AM, Oct 03, 2022

October 3, 2022

Dear Nivea Torrefranca,


Thank you for your request dated Sep 30, 2022 02:07:29 AM under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch.

Your Request

You asked for VaxCert Surname need to Update.

Response to Request

Your FOI request is approved. 

Please be informed that the encoding of
vaccination records is done by the concerned
vaccination center. The vaccination record may
have been incorrectly encoded in the Vaccination
Information Management System (VIMS) by the
vaccination center.
Kindly coordinate with the LGU where you
received your vaccination and request for
assistance to correct your vaccination record and
For further assistance, you may call the Vax Cert
Customer service Hotline. Here are the contact
Tel. No.: (02) 8876-1488
Email Address:
Thank you.

For further assistance, you may review the FAQ
section of the eFOI site:

Your right to request a review

If you are unhappy with this response to your FOI
request, you may ask us to carry out an internal
review of the response by writing to the Central
Appeals and Review Committee, at Your review request should
explain why you are dissatisfied with this
response, and should be made within 15 calendar
days from the date when you received this letter.
We will complete the review and tell you the
result within 30 calendar days from the date
when we receive your review request.

If you are not satisfied with the result of the review, you then have the right to appeal to the Office of the President under Administrative Order No. 22 (s. 2011).

Thank you.


FOI Decision Maker
FOI Receiving Officer

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