Department of Health

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    You have submitted an FOI request

    Date: 2022-09-30 16:41:46.472479


    Your request is already in review

    Date: 2022-10-03 10:45:31.267902


    Your request was successful

    Date: 2022-10-03 11:09:10.907029

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Vaxcert missing dose

Requested from DOH by i. manalo at 04:41 PM on Sep 30, 2022.
Purpose: travel purposes
Date of Coverage: 10/07/2021 - 11/04/2021
Tracking no: #DOH-140436042403

manalo 04:41 PM, Sep 30, 2022

Dear FOI,

I  would like to have my Vaxcert updated in the system as my second dose is not recorded. I will be needing the vaxcert to travel local and abroad.

Below is my vaccination details:

Mexico City, Pampanga

First dose( Sinovac) - 10/07/2021
Second dose( Sinovac)- 11/04/2021 ( no record)

Receiving Officer 10:45 AM, Oct 03, 2022

October 3, 2022

Dear irah,

Thank you for your request dated Sep 30, 2022 under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch, for Vaxcert missing dose.

We received your request on Sep 30, 2022 and will respond on or before Oct 21, 2022 04:41:46 PM, in accordance with the Executive Order's implementing rules and regulations.

Should you have any questions regarding your request, kindly contact me using the reply function on the eFOI portal at, for request with ticket number #DOH-140436042403.

Thank you.


FOI Receiving Officer
FOI Officer

Maker 11:09 AM, Oct 03, 2022

October 3, 2022

Dear irah manalo,


Thank you for your request dated Sep 30, 2022 04:41:46 PM under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch.

Your Request

You asked for Vaxcert missing dose.

Response to Request

Your FOI request is approved. 
Please be informed that the encoding of vaccination records is done by the concerned vaccination center. If your vaccination record is unavailable, the record may not have been uploaded yet in the Vaccination Information Management System (VIMS) by the vaccination center.
If you want, you may kindly coordinate with the LGU where you received your vaccination and request for assistance to generate your vaccination certificate. 
For further assistance, you may call the Vax Cert Customer service Hotline. Here are the contact details: 
Tel. No.: (02) 8876-1488 
Email Address:
Also, you may review the FAQ section of the eFOI site:

Your right to request a review

If you are unhappy with this response to your FOI request, you may ask us to carry out an internal review of the response by writing to the Central Appeals and Review Committee, at Your review request should explain why you are dissatisfied with this response, and should be made within 15 calendar days from the date when you received this letter. We will complete the review and tell you the result within 30 calendar days from the date when we receive your review request.

If you are not satisfied with the result of the review, you then have the right to appeal to the Office of the President under Administrative Order No. 22 (s. 2011).

Thank you.


FOI Decision Maker
FOI Receiving Officer

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