Department of Health

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    Date: 2022-06-19 18:08:30.582530


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    Date: 2022-06-20 09:42:54.543233


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    Date: 2022-06-20 11:21:58.644468

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Requested from DOH by M. Roguel at 06:08 PM on Jun 19, 2022.
Purpose: Request to post - 2nd dose and Vaxcert request
Date of Coverage: 05/20/2021 - 05/28/2022
Tracking no: #DOH-199493909686

Roguel 06:08 PM, Jun 19, 2022

Good morning Sir/Mam,

This is Ms. Madell Roguel of Valenzuela City
I took my covid vaccine 1st and 2nd dose in Pasay, the first dose was posted to the vaxcert while the second dose was not.
I already have my booster shot also here in Valenzuela dated May 28,2022 which was also posted.

May I request to post my second dose of vaccine?
I do have scheduled international flight this week and one of the requirements was Vaxcert.

I already requested via to update my profile since last month but still no action was taken. Also I can’t get and download my Vaxcert .

Receiving Officer 09:42 AM, Jun 20, 2022

June 20, 2022

Dear Madell,

Thank you for your request dated Jun 19, 2022 under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch, for Vaxcert.

We received your request on Jun 19, 2022 and will respond on or before Jul 08, 2022 06:08:30 PM, in accordance with the Executive Order's implementing rules and regulations.

Should you have any questions regarding your request, kindly contact me using the reply function on the eFOI portal at, for request with ticket number #DOH-199493909686.

Thank you.


FOI Receiving Officer
FOI Officer

Maker 11:21 AM, Jun 20, 2022

June 20, 2022

Dear Madell Roguel,


Thank you for your request dated Jun 19, 2022 06:08:30 PM under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch.

Your Request

You asked for Vaxcert.

Response to Request

Your FOI request is approved. 

Please be informed that the encoding of vaccination records is done by the concerned vaccination center. If your vaccination record is unavailable, the record may not have been uploaded yet in the Vaccination Information Management System (VIMS) by the vaccination center.

For further assistance, you may call the Vax Cert Customer service Hotline. Here are the contact details: 
Tel. No.: (02) 8876-1488 
Email Address:

Kindly coordinate also with the Pasay LGU where you received your 1st and 2nd dose vaccination and request for assistance to update your vaccination certificate. Thank you.

Your right to request a review

If you are unhappy with this response to your FOI request, you may ask us to carry out an internal review of the response by writing to Undersecretary Lilibeth C. David, Chair of Data Governance Oversight Committee/ DOH Central Appeals and Review Committee, at Your review request should explain why you are dissatisfied with this response, and should be made within 15 calendar days from the date when you received this letter. We will complete the review and tell you the result within 30 calendar days from the date when we receive your review request.

If you are not satisfied with the result of the review, you then have the right to appeal to the Office of the President under Administrative Order No. 22 (s. 2011).

Thank you.


FOI Decision Maker
FOI Receiving Officer

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