Department of Health

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    You have submitted an FOI request

    Date: 2022-09-29 08:32:01.675121


    Your request is already in review

    Date: 2022-09-29 12:40:49.884781


    Your request was successful

    Date: 2022-10-03 10:49:32.744620

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VaxCert Update and Release (Urgent)

Requested from DOH by L. Capiz at 08:32 AM on Sep 29, 2022.
Purpose: VaxCert Update and Release
Date of Coverage: 08/31/2022 - 09/29/2022
Tracking no: #DOH-352374552573

Capiz 08:32 AM, Sep 29, 2022


I am Lloyd Ian M. Capiz, and I'm writing to request for an urgent portal update of my vaxcert for my 2nd Dose of vaccine is not recorded in your system.

I have already updated my info in the portal and I wanna know when will I be able to print my certificate. The system shows the request is already completed but I still cannot print it and tells me to wait still. 

I have a flight on October 03,2022 and I badly need my vaxcert to be released asap. I'm hoping for your help and consideration on this matter. Thank you very much 
(Reference ID 1681934 & 1681447

Receiving Officer 12:40 PM, Sep 29, 2022

September 29, 2022

Dear Lloyd Ian,

Thank you for your request dated Sep 29, 2022 under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch, for VaxCert Update and Release (Urgent).

We received your request on Sep 29, 2022 and will respond on or before Oct 20, 2022 08:32:01 AM, in accordance with the Executive Order's implementing rules and regulations.

Should you have any questions regarding your request, kindly contact me using the reply function on the eFOI portal at, for request with ticket number #DOH-352374552573.

Thank you.


FOI Receiving Officer
FOI Officer

Maker 10:49 AM, Oct 03, 2022

October 3, 2022

Dear Lloyd Ian Capiz,


Thank you for your request dated Sep 29, 2022 08:32:01 AM under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch.

Your Request

You asked for VaxCert Update and Release (Urgent).

Response to Request

Your FOI request is approved. 

Please be informed that the encoding of
vaccination records is done by the concerned
vaccination center. If your vaccination record is
unavailable, the record may not have been
uploaded yet in the Vaccination Information
Management System (VIMS) by the vaccination
For further assistance, you may call the Vax Cert
Customer service Hotline. Here are the contact
Tel. No.: (02) 8876-1488
Email Address:
Kindly coordinate also with the LGU where you
received your vaccination and request for
assistance to generate your vaccination
certificate. Thank you.

For further assistance, you may review the FAQ
section of the eFOI site:

Your right to request a review

If you are unhappy with this response to your FOI
request, you may ask us to carry out an internal
review of the response by writing to the Central
Appeals and Review Committee, at Your review request should
explain why you are dissatisfied with this
response, and should be made within 15 calendar
days from the date when you received this letter.
We will complete the review and tell you the
result within 30 calendar days from the date
when we receive your review request.

If you are not satisfied with the result of the review, you then have the right to appeal to the Office of the President under Administrative Order No. 22 (s. 2011).

Thank you.


FOI Decision Maker
FOI Receiving Officer

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