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    Date: 2023-06-27 16:44:00.226185

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    Date: 2023-07-04 17:44:00.410437

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Complaint a illegal offload at Ninoy Aquino International Airport

Requested from FSI by R. MABINI at 04:44 PM on Jun 27, 2023.
Purpose: Looking for justice and refund money for lost journey
Date of Coverage: 05/27/2023 - 06/27/2023
Tracking no: #FSI-342867690150

MABINI 04:44 PM, Jun 27, 2023 

Hello my name is Michal.
AT 26.06.23 I Travell with my gf ROBElYN Mabini to thailand
For holidays. She was illegally offload . We have all necessary documents.
 1) flight return tickets- I was booking together for both of us on one booking reference
2) She had valid insurance for travell - I was booking
3) She had valid booking confirmation from hotel.
When we go to emigration there take here for separate interview.I say officer if she has any questions regard travell please call Me. Women who make interview she not care about valid documents etc.She not call me to make any explain..

MABINI 04:47 PM, Jun 27, 2023 

She say my gf is very young and he have enaught time in future to going outside Philipino country. She should be focus on work here. She start make nonsense questions like what doing her mother where she live what jobs have her brothers etc.what is her mom salary.. She start make questions about my family. Where I was born -city...names of my nephews...how many times I was here...what exactly date we meet. Like answer march was not good enaught for her...After she blocked fly ticket. MY gf is young person don't have experience to talk clerks. She make stress and discriminate her. Hard push to make answers with her officer strong suggestion.After block ticket

I was going to her to complain she was very rude and not friendly. She say its big difrence of age between us...we don't know well each other to travell together becoulse my gf don't now my mother's job and place where I was born And also my gf can't say my second name(zenobiusz-it's hard say for philipino people) I call her supervise. She will come and two extra emigration men officers. They where very sarcastic and laughing front to my face...They not care about valid docouments...They say  protected philipino citizens from lost outside country. They say they don't know what I do with her abroad...so that's my opinion is strong sugestion to my person I make human traffic...One guy he say sarkstic. YOU can travell with her in Philippines.- here is so many beautiful places.We have better places like Thailand...After they say to her if she not leave office they remove my to aeroplane and I never back To Philippines ....
I WAS sure Philippines is democratic country with law. BUT this guys they do everything to not let go.Even not care about requirements... I LOST on insurance booking hotels return tickets 30.000 pesso. WOMAN who make interview even not look do uments...only make nonsense questions...i ask officers about number of badge and details they laughing and ignore


July 4, 2023

Dear ROBELYN MABINI,

Greetings!

Thank you for your request dated Jun 27, 2023 04:44:00 PM under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch.

Your request

You asked for Complaint a illegal offload at Ninoy Aquino International Airport.

Response to your request

While our aim is to provide information whenever possible, in this instance this Office does not have the information you have requested. However, you may wish to contact <Bureau of Immigration> at <https://e-services.immigration.gov.ph/> or resubmit your request addressed to the correct agency on the eFOI portal at <efoi.gov.ph>.

For further assistance you may review the FAQ section of the eFOI site: https://foi.gov.ph/help.

Your right to request a review

If you are unhappy with this response to your FOI request, you may ask us to carry out an internal review of the response by writing to <DG Ma. Teresita C. Daza/director-general@fsi.gov.ph>. Your review request should explain why you are dissatisfied with this response, and should be made within 15 calendar days from the date when you received this letter. We will complete the review and tell you the result within 30 calendar days from the date when we receive your review request.

If you are not satisfied with the result of the review, you then have the right to appeal to the Office of the President under Administrative Order No. 22 (s. 2011).

Thank you.

Respectfully,
Maria Lourdes Nethercott
FOI Officer

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