Land Transportation Office

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  • REQUEST SUBMITTED

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    Date: 2023-05-08 14:48:05.965046

  • PROCESSING REQUEST

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    Date: 2023-05-09 08:49:57.825592

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    Date: 2023-05-09 09:21:01.225269

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Request to change LTO portal account email address

Requested from LTO by M. Dator at 02:48 PM on May 08, 2023.
Purpose: Data Privacy and Security
Date of Coverage: 05/08/2023 - 05/08/2023
Tracking no: #LTO-746832634661

Dator 02:48 PM, May 08, 2023 

Good day!

I would like to request for a change in my LTO portal account email address. I recently had to change to a new email address for privacy and security reasons. 

My current email address in the portal is [Redacted][Email], and I would like to change it to my new email, which is [Redacted][Email] . I would really appreciate it if you could update it as soon as possible. Respectfully asking for your assistance. Thank you very much and Godbless!

Dator 04:06 PM, May 08, 2023 

I would like to request for the deletion of my previous request #LTO-746832634661. I have included some of my personal information carelessly, not knowing it would be posted publicly online. I humbly apologize for this mistake. Looking forward to your assistance. Thank you!

Se 08:49 AM, May 09, 2023 

May 9, 2023

Dear Ma. May,

Thank you for your request dated May 08, 2023 under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch, for Request to change LTO portal account email address.

We received your request on May 08, 2023 and will respond on or before May 29, 2023 02:48:05 PM, in accordance with the Executive Order's implementing rules and regulations.

Should you have any questions regarding your request, kindly contact me using the reply function on the eFOI portal at https://www.foi.gov.ph/requests/aglzfmVmb2ktcGhyHQsSB0NvbnRlbnQiEExUTy03NDY4MzI2MzQ2NjEM, for request with ticket number #LTO-746832634661.

Thank you.

Respectfully,

Engr. Roberto S. Se
FOI Officer


May  9,  2023

Dear     Ma.,

Greetings!

Thank you for  your request dated 02:48 PM on May 08, 2023...under Executive Order No. 2 (s. 2016) on 
Freedom of Information in the Executive Branch.

Your request

You asked for  a  Request to change LTO portal account email address

Response to your request

While our aim is to provide information whenever possible, in this instance this Office cannot provide you the information you are requesting. The LTO abides by the Data Privacy Act. Personal information cannot be publicly-published using the FOI Platform.

To create changes/retrieved your LTMS portal account, please send to this email: "Client Care" <clientcare@lto.gov.ph>; with the following requirements below.

1.)  Active email address
2.) One valid ID with signatures
3.) Letter of consent indicating that you allow LTO client care to change/retrieve your LTMS portal account, dated today with your name and signature.
4.) Current photo of holding your valid ID.

Please be informed that the purpose of these is to validate the identity of the client as part of the security measures set by the agency to protect its client to the victim of identity thief and personal information breach.

For further assistance you may review the FAQ section of the eFOI site: https://www.foi.gov.ph/help

Your right to request a review

If you are unhappy with this response to your FOI request, you may ask us to carry out an internal review of the response by writing to LTO Assistant Secretary Jose Arturo Tugade at ltocdmpao@lto.gov.ph. Your review request should explain why you are dissatisfied with this response, and should be made within 15 calendar days from the date when you received this letter. We will complete the review and tell you the result within 30 calendar days from the date when we receive your review request.
Your Feedback is valuable to us especially during these challenging times. Please let us know your experience by clicking the link below!

https://forms.gle/42Fk8aNgoaSVbgkb9

If you are not satisfied with the result of the review, you then have the right to appeal to the Office of the President under Administrative Order No. 22 (s. 2011).

Thank you.

Respectfully,
LTO FOI Officer

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