Department of Information and Communications Technology

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Re: National Privacy Commission

Requested from DICT by Carlos Beltran at 05:08 PM on Dec 28, 2018.
Purpose: To find out why the NPC does not answer their phones or email.
Date of Coverage: 12/28/2018 - 12/28/2018
Tracking no: #DICT-693273768964

Carlos 05:08 PM, Dec 28, 2018

Hello!  Why is there no FOI direct request to the National Privacy Commission?  The NPC should play a major part in all FOI request and yet there is no direct FOI access to them where I should now route this FOI request thru the DICT - why is that?  We went the NPC office earlier this year to file a complaint  and I saw people working there. I also had made phone calls which were answered by NPC personnel, but nowadays no one answers.  Please convey our short message to the NPC:  My wife, Clarita Lilia Lacson needs to inquire about any development in her complaint  CID Case no. 18-G-082.
January 3, 2019

Dear Carlos,


Thank you for your request dated Dec 28, 2018 under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch.

Your request

You asked for Re: National Privacy Commission.

Response to your request

Thank you for reaching out to the DICT. We regret the inconvenience that you and your wife experienced and we acknowledge this request.However, in compliance with eFOI protocols, we will have to deny this request as this is the concern of the NPC. Despite this, since the NPC is an attached agency to the DICT, rest assured that we will take action. We will file this as an official report addressed to the office of the DICT Assistant Secretary for Legal Affairs and Consumer Protection for the effective monitoring of the complaint's progress. 

We will be contacting you through email for additional information.

If you wish to follow up, you may contact us through 920-0101 or you may send an email to
On the other hand,  if you prefer to get in touch with the National Privacy Commission directly, here are the contact information:  


09451534299 – Globe
09399638715 – Smart

PRIVACY POLICY OFFICE (for advisory opinions)


Here is the link to their respective FOI Portal:

For further assistance you may review the FAQ section of the eFOI site:

Your right to request a review

If you are unhappy with this response to your FOI request, you may ask us to carry out an internal review of the response by writing to Acting Secretary Eliseo M. Rio, Jr. at  Your review request should explain why you are dissatisfied with this response, and should be made within 15 calendar days from the date when you received this letter. We will complete the review and tell you the result within 30 calendar days from the date when we receive your review request.

If you are not satisfied with the result of the review, you then have the right to appeal to the Office of the President under Administrative Order No. 22 (s. 2011).

Thank you.

Alejandro Reyes
FOI Officer

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