Department of Labor and Employment

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POLO HK Policies On Agency Complaints

Requested from DOLE by Grace A. Graciadas at 12:00 PM on Sep 09, 2019.
Purpose: Public interest
Date of Coverage: 08/01/2019 - 09/09/2019
Tracking no: #DOLE-922307005024

Grace A. 12:00 PM, Sep 09, 2019

Hi, I would like obtain copies of:

1.) The Accredited Agency Undertakings for POLO HK;
2.) A list of agency suspensions or punishments from 1 August 2019 to Present Day;
3.) Policies on whether or not POLO HK will withhold a POLO HK settlement while a Hong Kong Labour Tribunal Case is ongoing;
4.) Any administrative or official correspondence with In Heart Employment Agency Limited or Grateful Employment Agency.
September 11, 2019

Dear Grace A.,


Thank you for your request dated Sep 09, 2019 under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch.

Your request

You asked for POLO HK Policies On Agency Complaints.

Response to your request

While our aim is to provide information whenever possible, in this instance this Office does not have the information you have requested. However, you may wish to contact the Philippine Overseas Employment Administration at 722-1183 or 724-3724, or resubmit your request addressed to the correct agency on the eFOI portal at

For further assistance you may review the FAQ section of the eFOI site:

Your right to request a review

If you are unhappy with this response to your FOI request, you may ask us to carry out an internal review of the response by writing to Secretary Silvestre H. Bello III to 7th Floor, DOLE Building, Muralla St. Intramuros, Manila. Your review request should explain why you are dissatisfied with this response, and should be made within 15 calendar days from the date when you received this letter. We will complete the review and tell you the result within 30 calendar days from the date when we receive your review request.

If you are not satisfied with the result of the review, you then have the right to appeal to the Office of the President under Administrative Order No. 22 (s. 2011).

Thank you.

Zyra Glerica Perlora
FOI Officer

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