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Date: 2021-09-09 08:20:57.433003
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Your request was denied
Date: 2021-09-22 11:58:57.398438
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Requested from HDMF by c. gonzales at 08:20 AM on
Sep 09, 2021.
Purpose: check balance
Date of Coverage: 08/15/2019 - 09/07/2021
Tracking no: #HDMF-104121757210
22 September 2021 Dear MS. CHERRYLYN GONZALES, This refers to your eFOI request for a copy of your Pag-IBIG Fund Multi-Purpose Loan Statement of Account (SOA) (purpose: verification of loan balance). In reply to your request, kindly be informed that Section 3 of Executive Order No. 2, series of 2016 (Executive Order) grants every Filipino citizen the right to access information, official records, public records and to documents and papers pertaining to official acts, transactions or decisions, as well as to government research data used as basis for policy development. In accordance with the aforementioned Executive Order, the Pag-IBIG Fund People’s Freedom of Information Manual (Manual) also states that “Information for Disclosure” includes: information promoting the awareness and understanding of policies, programs, activities, rules or regulations affecting the public, government agencies, and the community and economy (Section 2 of the Manual). In other words, the nature and subject of requests for information pursuant to Executive Order No. 2, series of 2016 refer to the right of Filipino citizens to information on matters of public concern. It excludes requests pertaining to personal transactions with the Fund, which necessarily involves disclosure of personal information. Considering that your request pertains to your personal transaction and record with the Fund, this is not covered under the aforementioned Executive Order and Manual. Also, may we inform you that it is Pag-IBIG Fund’s official course of action to release the information requested after due validation and verification of the member’s identity. This is for the protection of its members and to ensure the security of the member’s personal information in compliance with the Data Privacy Act of 2012. May we provide the following options on how you can obtain the details you need through the Pag-IBIG Fund Contact Center: 1. Phone call at (+632) 8-724-4244: Weekdays and Saturdays from 8:00am to 5:00pm; 2. Email at firstname.lastname@example.org: Weekdays from 6:00am to 12:00am and Weekends from 10:00am to 7:00pm; or 3. Chat in our website at https://www.pagibigfund.gov.ph: Daily from 8:00am to 7:00pm. The above options are highly encouraged so you don't have to travel, leave your house and avoid unnecessary exposure outside your residence. Nevertheless, if you are in a declared General Community Quarantine area, you may visit a Pag-IBIG Fund branch nearest you that is open for service to ask for this information, and bring along with you two (2) government-issued identification cards for verification purposes. Thank you. FOI Receiving Officer
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