Home Development Mutual Fund/Pag-IBIG Fund

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    Date: 2021-12-05 14:32:19.016921

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    Date: 2021-12-22 11:42:53.206484

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    Date: 2021-12-22 11:46:27.666781

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Change of MP2 Account Desired Monthly Contribution

Requested from HDMF by C. Mendoza at 02:32 PM on Dec 05, 2021.
Purpose: MP2 Account
Date of Coverage: 12/05/2021 - 12/05/2021
Tracking no: #HDMF-314058220987

Mendoza 02:32 PM, Dec 05, 2021 

Hi! Good day, Ma'am/Sir! I just want to ask about my MP2 account. Can I change the desired monthly contribution I've input? (due to typo error) then, how?

Can you tell me the step-by-step procedure? Thank you very much! Hoping for your immediate response!

Officer 11:42 AM, Dec 22, 2021 

December 22, 2021

Dear Charmaine,

Thank you for your request dated Dec 05, 2021 under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch, for Change of MP2 Account Desired Monthly Contribution.

We received your request on Dec 05, 2021 and will respond on or before Dec 24, 2021, in accordance with the Executive Order's implementing rules and regulations.

Should you have any questions regarding your request, kindly contact me using the reply function on the eFOI portal at https://www.foi.gov.ph/requests/aglzfmVmb2ktcGhyHgsSB0NvbnRlbnQiEUhETUYtMzE0MDU4MjIwOTg3DA, for request with ticket number #HDMF-314058220987.

Thank you.

Respectfully,

FOI Receiving Officer
FOI Officer

Pimentel, Jr. 11:46 AM, Dec 22, 2021 

22 December 2021

Dear MS. CHARMAINE M. MENDOZA,

This refers to your eFOI request received on 05 December 2021 via the eFOI portal of the Home Development Mutual Fund (Fund) wherein you inquired on how to change your desired Modified Pag-IBIG II (MP2) monthly contribution you erroneously inputted due to typographical error.

Our Office deemed it proper to raise this matter to and confer with the operating unit concerned – the Member Services Support Unit (MSSU). Our MSSU stated that a member who erroneously inputted an allocation of payment can no longer correct it at his/her end. Said member will have to: 1) request for correction by writing the Fund’s Member Services (MS) through a formal request letter submitted to a Pag-IBIG Fund Branch or via the e-mail address indicated below; and 2) undergo validation process wherein our MS will ask for the member’s employer, MID number, birth date, copy of his/her valid ID, among others. Thereafter, the Technical and Administrative Support unit will handle the correction in coordination with the Information Systems Group. 
For further inquiries, you may contact Ms. Jasmine Baltazar, Loans and Credit Evaluator II of the Member Services Support Unit, at jabaltazar@pagibigfund.gov.ph.

Thank you.

Very truly yours,

ATTY. JOSE ROBERTO F. PO
Department Manager III, Legal Department and
Deputy Compliance Officer

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