You have submitted an FOI request
Date: 2022-10-27 22:13:32.709883
Your request is already in review
Your request was denied
Date: 2022-10-28 16:23:45.192200
How was your request?
Requested from HDMF by R. Visca at 10:13 PM on
Oct 27, 2022.
Purpose: Loan Account reinstatement
Date of Coverage: 01/01/2022 - 10/27/2022
Tracking no: #HDMF-493334569039
28 October 2022 Dear MS. RIZZA MAE M. VISCA, This refers to your eFOI request received on 27 October 2022 sent to the eFOI portal of the Home Development Mutual Fund (Fund) wherein you sought clarification regarding your housing loan. You informed us that you were late on your payments by four (4) months and a demand to pay was already issued by the Fund. You said that you only partially paid your arrearages as you were not aware of the penalties. You also mentioned that you were notified that the property was bought back by the developer. You are now inquiring whether you could settle your arrearages and have your housing loan reinstated. Kindly be informed that Section 3 of Executive Order No. 2, series of 2016 (Executive Order) grants every Filipino citizen the right to access information, official records, public records and to documents and papers pertaining to official acts, transactions or decisions, as well as to government research data used as basis for policy development. In accordance with the aforementioned Executive Order, the Pag-IBIG Fund People’s Freedom of Information Manual (Manual) also states that “Information for Disclosure” includes: information promoting the awareness and understanding of policies, programs, activities, rules or regulations affecting the public, government agencies, and the community and economy (Section 2 of the Manual). In other words, the nature and subject of requests for information pursuant to Executive Order No. 2, series of 2016 refer to the right of Filipino citizens to information on matters of public concern. It excludes requests pertaining to personal transactions with the Fund, which necessarily involves disclosure of personal information. Considering that your request pertains to your and your brother’s personal transaction and record with the Fund, this is not covered under the aforementioned Executive Order and Manual. Nevertheless, we took the liberty of endorsing your request to the operating unit concerned – the Housing Operations Support Unit (HOpS). For your inquiries or concerns, you may contact Ms. Romaila R. Tambal, Accounts Management Analyst II at firstname.lastname@example.org. In compliance with Section 6.6.1 of the Anti-Red Tape Authority (ARTA) Memorandum Circular No. 2019-002, series of 2019 entitled Guidelines on the Implementation of the Citizen’s Charter in Compliance with Republic Act 11032, otherwise known as the “Ease of Doing Business and Efficient Government Service Delivery Act of 2018,” and Its Implementing Rules and Regulations, may we kindly request your thoughts or feedback on how we can improve your experience by filling out the Feedback Form in this link: FOI Request Feedback Form (google.com) Thank you. eFOI Receiving Officer
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