Home Development Mutual Fund/Pag-IBIG Fund

29 September 2022

Dear MR. JOHN KENNETH C. VILLASENOR,

This refers to your eFOI request received on 23 September 2022 sent via the eFOI portal of the Home Development Mutual Fund (Fund) wherein you sought assistance regarding on your loan application. According to you, it will be used for your daughter’s school fees. 

Kindly be informed that Section 3 of Executive Order No. 2, series of 2016 (Executive Order) grants every Filipino citizen the right to access information, official records, public records and to documents and papers pertaining to official acts, transactions or decisions, as well as to government research data used as basis for policy development. 

In accordance with the aforementioned Executive Order, the Pag-IBIG Fund People’s Freedom of Information Manual (Manual) also states that “Information for Disclosure” includes: information promoting the awareness and understanding of policies, programs, activities, rules or regulations affecting the public, government agencies, and the community and economy (Section 2 of the Manual). 

Considering that you did not request for any information, official records, public records and to documents and papers pertaining to official acts, transactions or decisions, as well as to government research data used as basis for policy development, we are constrained to deny your request.

Nevertheless, we took the liberty of endorsing your concern to the operating unit concerned – the Feedback Management Unit. For your inquiries or concerns, you may contact our Feedback Management Unit through at member_relation3@pagibigfund.gov.ph and/or telephone numbers (02)8654-7151 / 8654-6524 or you may also directly email to Ms. Klarysse Lualhati at kglualhati@pagibigfund.gov.ph. As of this writing, Ms. Lualhati informed us that she has already reached out to you and your loan proceeds was already credited to your account. 

In compliance with Section 6.6.1 of the Anti-Red Tape Authority (ARTA) Memorandum Circular No. 2019-002, series of 2019 entitled Guidelines on the Implementation of the Citizen’s Charter in Compliance with Republic Act 11032, otherwise known as the “Ease of Doing Business and Efficient Government Service Delivery Act of 2018,” and Its Implementing Rules and Regulations, may we kindly request your thoughts or feedback on how we can improve your experience by filling out the Feedback Form in this link: FOI Request Feedback Form (google.com)

Thank you.
 
eFOI Receiving Officer