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Date: 2022-12-26 14:59:32.539311
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Date: 2023-01-03 13:54:51.214016
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Requested from HDMF by J. M at 02:59 PM on
Dec 26, 2022.
Purpose: Complain against pag ibig employee who delay my application
Date of Coverage: 12/15/2021 - 12/15/2022
Tracking no: #HDMF-683964421859
03 January 2023 Dear MR. JAMES V. MARAVILLA, This refers to your eFOI request received on 26 December 2022 sent via the eFOI portal of the Home Development Mutual Fund (Fund) wherein you alleged that your housing loan application has expired due to the delay of the Fund. Kindly be informed that Section 3 of Executive Order No. 2, series of 2016 (Executive Order) grants every Filipino citizen the right to access information, official records, public records and to documents and papers pertaining to official acts, transactions or decisions, as well as to government research data used as basis for policy development. In accordance with the aforementioned Executive Order, the Pag-IBIG Fund People’s Freedom of Information Manual (Manual) also states that “Information for Disclosure” includes: information promoting the awareness and understanding of policies, programs, activities, rules or regulations affecting the public, government agencies, and the community and economy (Section 2 of the Manual). Considering that you did not request for any information, official records, public records and documents and papers pertaining to official acts, transactions or decisions, as well as to government research data used as basis for policy development, we are constrained to deny your request. Nevertheless, we took the liberty of endorsing your request to the operating unit concerned – the Housing Operations Support Unit (HOpS). For your inquiries or concerns, you may contact Ms. Romaila R. Tambal, Accounts Management Analyst II at email@example.com. In compliance with Section 6.6.1 of the Anti-Red Tape Authority (ARTA) Memorandum Circular No. 2019-002, series of 2019 entitled Guidelines on the Implementation of the Citizen’s Charter in Compliance with Republic Act 11032, otherwise known as the “Ease of Doing Business and Efficient Government Service Delivery Act of 2018,” and Its Implementing Rules and Regulations, may we kindly request your thoughts or feedback on how we can improve your experience by filling out the Feedback Form in this link: FOI Request Feedback Form (google.com). eFOI Receiving Officer
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