Home Development Mutual Fund/Pag-IBIG Fund

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    Date: 2021-08-22 21:46:02.680708


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    Date: 2021-09-02 13:30:37.693747

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ludina panaguiton

Requested from HDMF by j. gepulle at 09:46 PM on Aug 22, 2021.
Purpose: titignan kong bukas na
Date of Coverage: 07/01/2021 - 08/22/2021
Tracking no: #HDMF-815960854930

gepulle 09:46 PM, Aug 22, 2021

hi i would like to request the information regarding for the housing status of ludina panaguiton

02 September 2021


This refers to your eFOI request received on 22 August 2021 via the eFOI portal of the Home Development Mutual Fund (Fund) wherein you requested for information regarding the housing loan status of a certain Ludina Panaguiton.

Kindly be informed that Section 3 of Executive Order No. 2, series of 2016 (Executive Order) grants every Filipino citizen the right to access information, official records, public records and to documents and papers pertaining to official acts, transactions or decisions, as well as to government research data used as basis for policy development. 

In accordance with the aforementioned Executive Order, the Pag-IBIG Fund People’s Freedom of Information Manual (Manual) also states that “Information for Disclosure” includes: information promoting the awareness and understanding of policies, programs, activities, rules or regulations affecting the public, government agencies, and the community and economy (Section 2 of the Manual). 

In other words, the nature and subject of requests for information pursuant to Executive Order No. 2, series of 2016 refer to the right of Filipino citizens to information on matters of public concern. It excludes requests pertaining to personal transactions with the Fund, which necessarily involves disclosure of personal information.

May we inform you that the documents requested are considered personal information which are protected from release under the Data Privacy Act of 2012, unless consent  of the data subject has been given to secure the personal information on his or her behalf. However, assuming that you have obtained such consent, unfortunately, your request pertains to a personal transaction and record with the Fund which is not covered under the aforementioned Executive Order and Manual.

Also, may we inform you that it is Pag-IBIG Fund’s official course of action to release the information requested after due validation and verification of the member’s identity. This is for the protection of its members and to ensure the security of the member’s personal information in compliance with the Data Privacy Act of 2012.

May we provide the following options on how you can obtain the details you need through the Pag-IBIG Fund Contact Center after you have obtained the consent of Ms. Panaguiton, the data subject:

1.	Phone call at (+632) 8-724-4244: Weekdays and Saturdays from 8:00am to 5:00pm;
2.	Email at contactus@pagibigfund.gov.ph: Weekdays from 6:00am to 12:00am and Weekends from 10:00am to 7:00pm; or
3.	Chat in our website at https://www.pagibigfund.gov.ph: Daily from 8:00am to 7:00pm.

The above options are highly encouraged so you don't have to travel, leave your house and avoid unnecessary exposure outside your residence.

Nevertheless, if you are in a declared General Community Quarantine area, you may visit a Pag-IBIG Fund branch nearest you that is open for service to ask for this information, and bring along with you two (2) government-issued identification cards for verification purposes.

Thank you.

FOI Receiving Officer

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