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    Date: 2021-06-10 14:53:32.498011

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    Date: 2021-06-18 20:50:15.728549

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MP2 account number

Requested from HDMF by L. DOMINGO at 02:53 PM on Jun 10, 2021.
Purpose: retrieve account number
Date of Coverage: 06/09/2021 - 06/09/2021
Tracking no: #HDMF-812761959554

DOMINGO 02:53 PM, Jun 10, 2021

Hi,

This is lorielyn domingo and I opened and MP2 account yesterday via online registration. However was not able to print the PDF or get my MP2 account number.  I was also not sure if my transaction pushed through thus, I registered a couple of times. How will I know if I have multiple MP2 accounts? will there be a notification from pag-ibig via email?

I am requesting for an emai of my form/s and my MP2 account number. You can reach me at lorielyna.domingo@gmail.com

Thank you!

18 June 2021

Dear MS. LORIELYN A. DOMINGO,

This refers to your eFOI request for information regarding your Modified Pag-IBIG II (MP2) Account Number (purpose: retrieval of account number).

In reply to your request, kindly be informed that Section 3 of Executive Order No. 2, series of 2016 (Executive Order) grants every Filipino citizen the right to access information, official records, public records and to documents and papers pertaining to official acts, transactions or decisions, as well as to government research data used as basis for policy development. 

In accordance with the aforementioned Executive Order, the Pag-IBIG Fund People’s Freedom of Information Manual (Manual) also states that “Information for Disclosure” includes: information promoting the awareness and understanding of policies, programs, activities, rules or regulations affecting the public, government agencies, and the community and economy (Section 2 of the Manual). 

In other words, the nature and subject of requests for information pursuant to Executive Order No. 2, series of 2016 refer to the right of Filipino citizens to information on matters of public concern. It excludes requests pertaining to personal transactions with the Fund, which necessarily involves disclosure of personal information.

Considering that your request pertains to your personal transaction and record with the Fund, this is not covered under the aforementioned Executive Order and Manual. 

Also, may we inform you that it is Pag-IBIG Fund’s official course of action to release the information requested after due validation and verification of the member’s identity. This is for the protection of its members and to ensure the security of the member’s personal information in compliance with the Data Privacy Act of 2012.

May we provide the following options on how you can obtain the details you need through the Pag-IBIG Fund Contact Center:

1.	Phone call at (+632) 8-724-4244: Weekdays and Saturdays from 8:00am to 5:00pm;
2.	Email at contactus@pagibigfund.gov.ph: Weekdays from 6:00am to 12:00am and Weekends from 10:00am to 7:00pm; or
3.	Chat in our website at https://www.pagibigfund.gov.ph: Daily from 8:00am to 7:00pm.

The above options are highly encouraged so you don't have to travel, leave your house and avoid unnecessary exposure outside your residence.

Nevertheless, if you are in a declared General Community Quarantine area, you may visit a Pag-IBIG Fund branch nearest you that is open for service to ask for this information, and bring along with you two (2) government-issued identification cards for verification purposes.

Thank you.

FOI Receiving Officer

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