Home Development Mutual Fund/Pag-IBIG Fund

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    Date: 2021-05-27 18:16:26.229295

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    Date: 2021-06-18 10:02:59.624007

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Convenience Fee on Online Payments

Requested from HDMF by A. Cortes at 06:16 PM on May 27, 2021.
Purpose: General Information and Requests
Date of Coverage: 05/27/2021 - 05/27/2021
Tracking no: #HDMF-968051383887

Cortes 06:16 PM, May 27, 2021

Good Day! 

Anong payment gateway ang gamit ninyo sa online payments portal https://www.pagibigfundservices.com/virtualpagibig/OPF.aspx?PT=M2 at bakit ganito kataas ang fees nila?

Napansin ko lang na ang ibang payment facility ay kayang tumanggap ng walang fees gaya nito. May pagkakataon bang makapag palit kayo ng ibang facility na hindi kumokolekta ng ganitong fees? Salamat sa tutugon

Officer 10:47 PM, Jun 17, 2021

17 June 2021

Dear MR. ADRIAN CORTES,

This refers to your eFOI request received on 27 May 2021 sent to the eFOI portal of the Home Development Mutual Fund (Fund) wherein you asked what payment gateways the Fund use in its online payment portal. According to you, other payment facilities do not charge any fees. Therefore, you want to inquire if there’s a way that the Fund could offer facilities that do not charge any fees.

May we please inform you that we are currently seeking confirmation of the requested information from the operating unit concerned, and we shall give the official reply tomorrow.

Thank you.

eFOI Receiving Officer

Officer 10:02 AM, Jun 18, 2021

June 18, 2021

Dear Adrian,

Thank you for your request dated May 27, 2021 under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch, for Convenience Fee on Online Payments.

We received your request on May 27, 2021 and will respond on or before Jul 16, 2021 02:16:26 AM, in accordance with the Executive Order's implementing rules and regulations.

Should you have any questions regarding your request, kindly contact me using the reply function on the eFOI portal at https://www.foi.gov.ph/requests/aglzfmVmb2ktcGhyHgsSB0NvbnRlbnQiEUhETUYtOTY4MDUxMzgzODg3DA, for request with ticket number #HDMF-968051383887.

Thank you.

Respectfully,

FOI Receiving Officer
FOI Officer

Pimentel, Jr. 10:06 AM, Jun 18, 2021

18 June 2021

Dear MR. ADRIAN CORTES,

This refers to your eFOI request received on 27 May 2021 sent to the eFOI portal of the Home Development Mutual Fund (Fund) wherein you asked what payment gateways the Fund use in its online payment portal. According to you, other payment facilities do not charge any fees. Therefore, you want to inquire if there’s a way that the Fund could offer facilities that do not charge any fees. 

May we please inform you that the list of online payment facilities (in addition to other payment facilities) are posted in the Fund’s website through this link - https://www.pagibigfund.gov.ph/payments.html. 

Pag-IBIG Fund is constantly looking for various ways to bring its service closer to its members. The convenience of our stakeholders has always been a primordial consideration – one that is not limited to visiting our offices and making over the counter transactions. This includes electronic or online facilities in partnership with banks and other payment service providers. Well aware of our members’ clamor for ease of accessibility, through either proximity or convenience because they already have an existing account [with their banks or payment service providers], the Fund offers a wide array of services that covers both. Thus, according to our Treasury Department, our members are free to choose among the various payment facilities which is most convenient or favorable pursuant to their specific need. In fact, in the case of our bank partners, they are not collecting any fees from employers if the transaction is made via its online banking facilities and as long as the employer is also their client. The employer will only need to maintain the required minimum balance in its/his/her account. 

We hope to have addressed your concerns.

Thank you.

Very truly yours,


ATTY. JOSE ROBERTO F. PO
Department Manager III, Legal Department and
Deputy Compliance Officer

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