Zamboanga City Water District

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  • REQUEST SUBMITTED

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    Date: 2021-10-27 01:21:40.292888

  • PROCESSING REQUEST

    Your request is already in review

    Date: 2021-10-27 09:11:44.167015

  • REQUEST DENIED

    Your request was denied

    Date: 2021-11-02 13:21:17.553249

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Consumer Complaint on Water Distribution

Requested from ZCWD by M. Torres at 01:21 AM on Oct 27, 2021.
Purpose: For Case Study
Date of Coverage: 01/01/2021 - 10/27/2021
Tracking no: #ZCWD-250319236922

Torres 01:21 AM, Oct 27, 2021

I would like to request a data and information about:

1.) Addressing consumer complaint on water distribution problem.
2.) ZCWD approach on water distribution problem.
3.) ZCWD projects in resolving water distribution problem

Officer 09:11 AM, Oct 27, 2021

October 27, 2021

Dear Mark Donald Torres,

I refer to my letter of Oct 27, 2021 01:21:40 AM about your request under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch, for Consumer Complaint on Water Distribution.

In order for us to work further on your request, we need more information from you regarding your query. Specifically, we would want to know where the data shall be used. Relatively, please provide proof to support the purpose of your request.

You may use the reply function on the eFOI portal at https://www.foi.gov.ph/requests/aglzfmVmb2ktcGhyHgsSB0NvbnRlbnQiEVpDV0QtMjUwMzE5MjM2OTIyDA, for request with ticket number #ZCWD-250319236922, to respond.

During the period of us awaiting your reply, your request will be put on hold. If we do not receive a reply on or before Jan 19, 2022 01:09:54 AM, your request will be closed.

We hope to hear from you at the soonest possible time.

Thank you.

Respectfully,

Charles Tristan Dale A. Certeza
FOI Receiving Officer

Torres 11:35 PM, Oct 27, 2021

Hi! I am writting this reply to inform you that I would like to cancel my request. 

I cincerely apologize for the inconvenience.

Thank you for your understanding in this matter.

Officer 01:01 PM, Nov 02, 2021

November 2, 2021

Dear Mark Donald,

Thank you for your request dated Oct 27, 2021 under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch, for Consumer Complaint on Water Distribution.

We received your request on Oct 27, 2021 and will respond on or before Nov 17, 2021 01:21:40 AM, in accordance with the Executive Order's implementing rules and regulations.

Should you have any questions regarding your request, kindly contact me using the reply function on the eFOI portal at https://www.foi.gov.ph/requests/aglzfmVmb2ktcGhyHgsSB0NvbnRlbnQiEVpDV0QtMjUwMzE5MjM2OTIyDA, for request with ticket number #ZCWD-250319236922.

Thank you.

Respectfully,

FOI Receiving Officer
FOI Officer

November 2, 2021

Dear Mark Donald Torres,

Greetings!

Thank you for your request dated Oct 27, 2021 01:21:40 AM under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch.

Your request

You asked for Consumer Complaint on Water Distribution.

Response to your request

Your request has been denied in accordance with your desire to cancel this inquiry. Nonetheless, should you wish to re-submit a similar or another request with us, you may do so using the same process. However, please be sure to include the purpose and to be as specific as possible on the data, information or figures you seek.

For further assistance you may review the FAQ section of the eFOI site: https://www.foi.gov.ph/help.

Your right to request a review

If you are unhappy with this response to your FOI request, you may ask us to carry out an internal review of the response by writing to the ZCWD Central Appeals and Review Committee and email your appeals to our official FOI email: foi@zcwd.gov.ph. Your review request should explain why you are dissatisfied with this response, and should be made within 15 calendar days from the date when you received this letter. We will complete the review and tell you the result within 30 calendar days from the date when we receive your review request.

If you are not satisfied with the result of the review, you then have the right to appeal to the Office of the President under Administrative Order No. 22 (s. 2011).

Thank you.

Respectfully,
Michael Angelo Carbon
FOI Decision Maker

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