Philippine Postal Corporation

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    You have submitted an FOI request

    Date: 2023-01-28 22:13:06.557109


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    Your request was denied

    Date: 2023-02-10 15:48:41.875244

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Requested from PHLPost by K. Cayabas at 10:13 PM on Jan 28, 2023.
Purpose: Valid id
Date of Coverage: 01/11/2023 - 01/28/2023
Tracking no: #PHLPost-078060370517

Cayabas 10:13 PM, Jan 28, 2023


I would like to ask if it is possible to get a copy of my Philsys transaction reference  number as my transaction slip got lost and we would like to keep track on the progress of my national ID.

Thank you!

February 10, 2023

Dear Kim,


Thank you for your request dated Jan 28, 2023 under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch.

Your request

You asked for PhilSys.

Response to your request

We were able to determine that this particular information is not a valid FOI request as the same is not a request for a document, but is more of a customer service or front line service request which should be addressed to and could be best answered by our customer service. 

For this concern, you may ask the PSA through the following: 

1) 1388 PhilSys hotline or

2) Message at FB Messenger -

3) email

Considering that this may require you to disclose several personal information which may not be advisable to be disclosed through this channel lest it be available to the public, this request will be denied at the FOI Portal.

Your right to request a review

If you are unhappy with this response to your FOI request, you may ask us to carry out an internal review of the response by writing to PHLPost Central Appeals and Review Committee. You may address the same to:

The Postmaster General & CEO
Philippine Postal Corporation
3F Manila Post Office Bldg.
Liwasang Bonifacio, Magallanes Drive
1000 Manila City, Metro Manila
Email – 

Your review request should explain why you are dissatisfied with this response, and should be made within 15 calendar days from the date when you received this letter. We will complete the review and tell you the result within 30 calendar days from the date when we receive your review request.

If you are not satisfied with the result of the review, you then have the right to appeal further to the Office of the Board of Directors of PHLPost, whose decision is appealable to the Office of the President under Administrative Order No. 22 (s. 2011).

Thank you.

Atty. Mark Joseph Abelardo
FOI Receiving Officer

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