Philippine Postal Corporation

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    Date: 2022-10-21 15:23:16.224046

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    Date: 2022-11-16 14:46:51.378921

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    Date: 2022-11-16 07:10:20.782791

Pending Philpost Postal Shop order #1311

Requested from PHLPost by C. Guanzon at 03:23 PM on Oct 21, 2022.
Purpose: Ensure that I was not being scammed
Date of Coverage: 10/15/2022 - 10/21/2022
Tracking no: #PHLPost-091334831730

Guanzon 03:23 PM, Oct 21, 2022 

Hi, I would like to request for status of my pending order. Philpost website have no customer service details to contact. Order #1311 was placed and paid on October 15, 2022. Potal Shop said that proof of payment will be verified for 1-2 working days. But it is already 7 days and still no feedback, no text or email or any assurance that my order is being processed.


November 16, 2022

Dear C D,

Greetings!

Thank you for your request dated Oct 21, 2022 under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch.

Your request

You asked for Pending Philpost Postal Shop order #1311.

Response to your request

This particular information is a customer service request and/or concern and is not included in the documents under the PHLPost FOI. 

In any case, while this request will be denied in this portal, the undersigned will refer this to the concerned departments who would be happy to shed light and assist you on this concern.
 
Your right to request a review 

If you are unhappy with this response to your FOI request, you may ask us to carry out an internal review of the response by writing to PHLPost Central Appeals and Review Committee. You may address the same to:

The Postmaster General & CEO
Philippine Postal Corporation
3F Manila Post Office Bldg.
Liwasang Bonifacio, Magallanes Drive
1000 Manila City, Metro Manila
Email – pmg@phlpost.gov.ph 

Your review request should explain why you are dissatisfied with this response, and should be made within 15 calendar days from the date when you received this letter. We will complete the review and tell you the result within 30 calendar days from the date when we receive your review request.

If you are not satisfied with the result of the review, you then have the right to appeal further to the Office of the Board of Directors of PHLPost, whose decision is appealable to the Office of the President under Administrative Order No. 22 (s. 2011).


Thank you.

Respectfully,


Atty. Mark Joseph Abelardo
FOI Receiving Officer

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