Philippine Postal Corporation

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    Date: 2022-08-12 16:54:34.539603

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    Date: 2022-09-29 11:30:56.238139

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Rush Postal ID

Requested from PHLPost by J. Andres at 04:54 PM on Aug 12, 2022.
Purpose: Staff Complaint
Date of Coverage: 08/12/2022 - 08/12/2022
Tracking no: #PHLPost-142138531911

Andres 04:54 PM, Aug 12, 2022 

My son and I have applied for postal IDs in the Sta Rosa Post Office last 9th August 2022 and have requested rush application. A certain Evageline Caranay assisted us who was very condescending, argumentative and very rude the entire time during our application and when I called re: getting the ID. Please train your staff to properly communicate with customers. She's been nothing but unprofessional and gave misleading information. It's bad enough we already paid for rush application for the postal ID we cannot use at the intended time and interaction with her made it worst. Convo recorded.


September 29, 2022

Dear Jennifer,

Greetings!

Thank you for your request dated Aug 12, 2022 under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch.

Your request

You asked for Rush Postal ID.

Response to your request

This particular information is a customer service request or a complaint, and is not a valid FOI request.

In any case, this concern will be referred to our Inspectorate Department for appropriate action. You may expect someone from them to contact you to get additional information.

For other customer service concerns, you may call our customer service at (02) - 8288 7678 or email at phlpostcares@phlpost.gov.ph. 

For further assistance you may review the FAQ section of the eFOI site: https://www.foi.gov.ph/help.


Your right to request a review 

If you are unhappy with this response to your FOI request, you may ask us to carry out an internal review of the response by writing to PHLPost Central Appeals and Review Committee. You may address the same to:

The Postmaster General & CEO
Philippine Postal Corporation
3F Manila Post Office Bldg.
Liwasang Bonifacio, Magallanes Drive
1000 Manila City, Metro Manila
Email – pmg@phlpost.gov.ph 

Your review request should explain why you are dissatisfied with this response, and should be made within 15 calendar days from the date when you received this letter. We will complete the review and tell you the result within 30 calendar days from the date when we receive your review request.

If you are not satisfied with the result of the review, you then have the right to appeal further to the Office of the Board of Directors of PHLPost, whose decision is appealable to the Office of the President under Administrative Order No. 22 (s. 2011).


Thank you.

Respectfully,


Atty. Mark Joseph Abelardo
FOI Receiving Officer

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