Philippine Postal Corporation

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  • REQUEST SUBMITTED

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    Date: 2022-08-12 18:54:26.830054

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    Date: 2022-09-06 10:10:09.330355

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Follow up delivery of my PhilSys national ID.

Requested from PHLPost by S. Flores at 06:54 PM on Aug 12, 2022.
Purpose: As soon as possible.
Date of Coverage: 08/11/2022 - 08/12/2022
Tracking no: #PHLPost-188359989847

Flores 06:54 PM, Aug 12, 2022 

Hi sir/ma'am. I need to follow up the delivery of my national ID that I didn't received for the past months.

I lived and registered here in Angeles City, Pampanga and I really need my national ID to be delivered as soon as possible.

It needs to be delivered at the PhilPost office and PSA in my area or to Margot Barangay Hall where I registered.

I hope the delivery process will be fast and successful.

The transaction number and details of my national ID registration is sent via email to PhilSys and PSA.

Thank you and stay safe always.


September 6, 2022

Dear Sean Kyle,

Greetings!

Thank you for your request dated Aug 12, 2022 under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch.

Your request

You asked for Follow up delivery of my PhilSys national ID..

Response to your request

This particular information is a customer service request and/or concern and is not included in the documents under the PHLPost FOI. 

For PhilID Tracking concerns, you may track it through tracking.phlpost.gov.ph and if the status indicated reads as “not found” it only means that the subject PhilID Card is still in process with the PSA and not yet turned over to the Post Office for Delivery.

We have several announcements clarifying the matter, one of which may be found on this link: https://philstarlife.com/news-and-views/641160-how-to-track-national-id-status.

To inquire about your concern with the PSA, you may call the Philippine Identification System HOTLINE 1388; leave a message at their Facebook Messenger: m.me/PSAPhilSysOfficial; or email them at info@philsys.gov.ph.

Given that you have already sent the details to PSA, this current request will be closed.

Your right to request a review 

If you are unhappy with this response to your FOI request, you may ask us to carry out an internal review of the response by writing to PHLPost Central Appeals and Review Committee. You may address the same to:

The Postmaster General & CEO
Philippine Postal Corporation
3F Manila Post Office Bldg.
Liwasang Bonifacio, Magallanes Drive
1000 Manila City, Metro Manila
Email – pmg@phlpost.gov.ph 

Your review request should explain why you are dissatisfied with this response, and should be made within 15 calendar days from the date when you received this letter. We will complete the review and tell you the result within 30 calendar days from the date when we receive your review request.

If you are not satisfied with the result of the review, you then have the right to appeal further to the Office of the Board of Directors of PHLPost, whose decision is appealable to the Office of the President under Administrative Order No. 22 (s. 2011).


Thank you.

Respectfully,


Atty. Mark Joseph Abelardo
FOI Receiving Officer

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