Philippine Postal Corporation

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Requested from PHLPost by An-an Bolinggo at 06:35 AM on Apr 25, 2019.
Purpose: Deliver my parcel
Date of Coverage: 02/05/2019 - 04/25/2019
Tracking no: #PHLPost-349575671813

An-an 06:35 AM, Apr 25, 2019

Hi,it's been months since my parcel from Germany has not delivered yet.Phlpost posted last month march 14,2019 "enroute to delivery office".But untill now,no signs of the package.Please I need my package now.Why is it phlpost take so long to deliver package?it's not a huge package.It was just about 3kg weight of toys and chocolates.And phlpost don't answer emails.Please I want my package now.

An-an 05:25 AM, Apr 27, 2019

Ok na.Problem solved.Thank you Phlpost
April 28, 2019

Dear An-an,


Thank you for your request dated Apr 25, 2019 under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch.

Your request

You asked for Parcel.

Response to your request

This particular information is a customer service request and/or concern and is not included in the documents under the PHLPost FOI. 

For this concern, you may send an online request to or contact +639234427017, +639227498304, +639771376916, +6328540086, +6328545257. Also, our customer service will be needing more information from you in order to fully answer your question.

Considering however, that you have already received your package, this concern will no longer be forwarded to our customer service.

For further assistance you may review the FAQ section of the eFOI site:

Your right to request a review

If you are unhappy with this response to your FOI request, you may ask us to carry out an internal review of the response by writing to PHLPost Central Appeals and Review Committee. You may email it to

Your review request should explain why you are dissatisfied with this response, and should be made within fifteen (15) calendar days from the date when you received this email. We will complete the review and tell you the result within thirty (30) working days from the date when we receive your review request.

If you are not satisfied with the result of the review, you then have the right to appeal further to the Office of the Board of Directors of PHLPost, whose decision is appealable to the Office of the President under Administrative Order No. 22 (s. 2011).

Thank you.


Atty. Mark Joseph Abelardo
FOI Receiving Officer

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