Philippine Postal Corporation

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    Date: 2023-04-14 04:33:10.110303

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    Date: 2023-04-20 09:26:46.780350

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Davao City MTCC Branch 5 Court Decision

Requested from PHLPost by G. Mamac at 04:33 AM on Apr 14, 2023.
Purpose: Parcel whereabouts
Date of Coverage: 03/17/2023 - 04/14/2023
Tracking no: #PHLPost-371692091062

Mamac 04:33 AM, Apr 14, 2023 

Hi, may I know the location of my parcel?
It was sent last March 17, 2023 and until now, I still don't have it.
Your parcel tracker is poorly made. It does not have parcel location information. Even your own employee is confused about the whereabout of my parcel when confronted. This is my tracking no.: RE711903685ZZ


April 20, 2023

Dear Gaspar,

Greetings!

Thank you for your request dated Apr 14, 2023 under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch.

Your request

You asked for Davao City MTCC Branch 5 Court Decision.

Response to your request

While our aim is to provide information whenever possible, this particular request is technically a customer service request and/or concern and is not included in the documents under the PHLPost FOI. 

For this you may call: (02) 8288-7678 or email phlpostcares@phlpost.gov.ph . Monday to Friday, 8:00AM to 5:00PM. 

In any case, the undersigned had inquired this with our customer service and was informed that you were already able to receive subject mail matter last April 14.

Should you have further concerns, please do not hesitate to contact our customer service.

For further assistance you may review the FAQ section of the eFOI site: https://www.foi.gov.ph/help.


Your right to request a review

If you are unhappy with this response to your FOI request, you may ask us to carry out an internal review of the response by writing to PHLPost Central Appeals and Review Committee. You may address the same to:

The Postmaster General & CEO
Philippine Postal Corporation
3F Manila Post Office Bldg.
Liwasang Bonifacio, Magallanes Drive
1000 Manila City, Metro Manila
Email – pmg@phlpost.gov.ph 

Your review request should explain why you are dissatisfied with this response, and should be made within 15 calendar days from the date when you received this letter. We will complete the review and tell you the result within 30 calendar days from the date when we receive your review request.

If you are not satisfied with the result of the review, you then have the right to appeal further to the Office of the Board of Directors of PHLPost, whose decision is appealable to the Office of the President under Administrative Order No. 22 (s. 2011).

Thank you.
Respectfully,


Atty. Mark Joseph Abelardo
FOI Receiving Officer

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