Philippine Postal Corporation

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    Date: 2023-06-01 00:35:33.594651

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    Date: 2023-06-08 15:41:20.134496

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Working email address for PHLPost complaints

Requested from PHLPost by R. Quiambao at 12:35 AM on Jun 01, 2023.
Purpose: Personal
Date of Coverage: 01/26/2023 - 05/04/2023
Tracking no: #PHLPost-414406798520

Quiambao 12:35 AM, Jun 01, 2023 

Hello. 

I'd like to ask for a working email address of PHLPost to which I can send a formal complaint regarding my local post office. 

In the first week of May, I received two New Year's cards sent from abroad back in December 2022. One had a stamp indicating it was received by the local PO in Jan. 2023, but it was delivered after 3 months!

I sent an email to PHLPost (customercare@phlpost.gov.ph) on May 8, but I did not receive any response. I tried following up multiple times, but I received "Recipient inbox full" notifications. 

Please provide a working email address for complaints.


June 8, 2023

Dear Roberta,

Greetings!

Thank you for your request dated Jun 01, 2023 under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch.

Your request

You asked for Working email address for PHLPost complaints.

Response to your request


We were able to determine that this particular information is already available online and therefore cannot be counted as a valid FOI request. You may retrieve your requested information from https://phlpost.gov.ph/contact-us/

In any case, the undesigned will be forwarding this concern to phlpostcares@phlpost.gov.ph so that they may contact you regarding this concern.




Your right to request a review


If you are unhappy with this response to your FOI request, you may ask us to carry out an internal review of the response by writing to PHLPost Central Appeals and Review Committee. You may address the same to:

The Postmaster General & CEO
Philippine Postal Corporation
3F Manila Central Post Office Building 
Magallanes Drive, Liwasang Bonifacio, 
Barangay 659-A, Ermita, 1000 Manila   
Email – pmg@phlpost.gov.ph 

Your review request should explain why you are dissatisfied with this response, and should be made within 15 calendar days from the date when you received this letter. We will complete the review and tell you the result within 30 calendar days from the date when we receive your review request.

If you are not satisfied with the result of the review, you then have the right to appeal further to the Office of the Board of Directors of PHLPost, whose decision is appealable to the Office of the President under Administrative Order No. 22 (s. 2011).

Thank you.
Respectfully,


Atty. Mark Joseph Abelardo
FOI Receiving Officer

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