Philippine Postal Corporation

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RF788908225CN

Requested from PHLPost by Rafaela Orias at 10:08 PM on Oct 09, 2017.
Purpose: Tracking my parcel.
Date of Coverage: 07/14/2017 - 10/09/2017
Tracking no: #PHLPost-473613285363

Rafaela 10:08 PM, Oct 09, 2017

Hi, 

Gusto lang po sana malaman kung panu ko makukuha yung parcel ko. kasi nung pumunta kami po kami sa local post office kanina sabi po ibinalik daw nila. dahil wala daw po address ung parcel. ang pinagtataka ko lang nakarating ng marilao tapos wala address. at ung asawa ko alang beses bumalik dun para iclaim ung parcel. wala sila ng wala. tapos ngaun nabalik na daw dahil unclaimed. what the... ni wala manlang silang receiving copy na pinadala sa bahay. bat naman ganun.. panu na po yung parcel ko?
April 12, 2018

Dear Rafaela,

Greetings!

Thank you for your request dated Oct 09, 2017 under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch.

Your request

You asked for RF788908225CN.

Response to your request

We were able to determine that this particular information is a customer service request and/or concern and is not included in the documents under the PHLPost FOI. You may send an online request to https://www.phlpost.gov.ph/customer-care.php or contact +639234427017, +639227498304, +639771376916, +6328540086,  +6328545257

Your right to request a review

If you are unhappy with this response to your FOI request, you may ask us to carry out an internal review of the response by writing to:

The Postmaster General & CEO
Philippine Postal Corporation
3F Manila Post Office Bldg.
Liwasang Bonifacio, Magallanes Drive
1000 Manila City, Metro Manila
Email – pmg@phlpost.gov.ph 

Your review request should explain why you are dissatisfied with this response, and should be made within 15 calendar days from the date when you received this letter. We will complete the review and tell you the result within 30 calendar days from the date when we receive your review request.

If you are not satisfied with the result of the review, you then have the right to appeal to the Office of the President under Administrative Order No. 22 (s. 2011).

Thank you.

Respectfully,
Maria Lourdes Rifareal
FOI Officer

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