Philippine Postal Corporation

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    Date: 2023-03-13 11:30:55.925137

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    Date: 2023-03-17 10:06:08.732418

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Temporary Suspension of Acceptance of Rush and Regular Postal ID applications

Requested from PHLPost by M. Reyes at 11:30 AM on Mar 13, 2023.
Purpose: Inquiry - passport application
Date of Coverage: 03/10/2023 - 03/13/2023
Tracking no: #PHLPost-484886123732

Reyes 11:30 AM, Mar 13, 2023 

Hi! I would like to know when will the Acceptance of Rush and Regular Postal ID applications resume? I need to get a postal ID for my passport and if ever postal ID applications wouldn't resume before my appointment, I would opt to get other passport requirements. Thank you!

Reyes 10:56 AM, Mar 15, 2023 

Hello

Reyes 10:57 AM, Mar 15, 2023 

I would like to follow up on this request


March 17, 2023

Dear Meynard,

Greetings!

Thank you for your request dated Mar 13, 2023 under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch.

Your request

You asked for Temporary Suspension of Acceptance of Rush and Regular Postal ID applications.

Response to your request

This request is not a valid FOI request as the same is not a request for a document, but is more of a customer service or front line service request.

In any case, we cannot determine yet when Postal ID issuance could resume. We will just issue an official announcement once we resume the same. For the meantime, we regret to advise you to try getting other requirements first for your DFA appointment, 

for other queries regarding the Postal ID. please contact our postal ID helpdesk through the following contact numbers:

Landlines 
(02) 8742 7349 / (02) 8230 9875

Globe 09175215373
Smart 09988447629

Your right to request a review

If you are unhappy with this response to your FOI request, you may ask us to carry out an internal review of the response by writing to PHLPost Central Appeals and Review Committee. You may address the same to:

The Postmaster General & CEO
Philippine Postal Corporation
3F Manila Central Post Office Building 
Magallanes Drive, Liwasang Bonifacio, 
Barangay 659-A, Ermita, 1000 Manila   
Email – pmg@phlpost.gov.ph 

Your review request should explain why you are dissatisfied with this response, and should be made within 15 calendar days from the date when you received this letter. We will complete the review and tell you the result within 30 calendar days from the date when we receive your review request.

If you are not satisfied with the result of the review, you then have the right to appeal further to the Office of the Board of Directors of PHLPost, whose decision is appealable to the Office of the President under Administrative Order No. 22 (s. 2011).

Thank you.
Respectfully,


Atty. Mark Joseph Abelardo
FOI Receiving Officer

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