Philippine Postal Corporation

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    Date: 2023-04-12 13:48:03.237012

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    Date: 2023-04-17 18:38:18.283826

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Mail for claim

Requested from PHLPost by v. escota at 01:48 PM on Apr 12, 2023.
Purpose: to claim the mail
Date of Coverage: 03/22/2023 - 04/10/2023
Tracking no: #PHLPost-626053382686

escota 01:48 PM, Apr 12, 2023 

Hi, I received a Philippine Postal Card, Form 1525  Revised 1-8-91 Claim at Window 14. This card is address to my name Violeta Escota but  it does not say which Philpost branch should I claim it. Tha stamps says NIA road qc. Please advise the branch and office hours and also where  or who it came from.


April 17, 2023

Dear violeta,

Greetings!

Thank you for your request dated Apr 12, 2023 under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch.

Your request

You asked for Mail for claim.

Response to your request

While our aim is to provide information whenever possible, this particular request is technically a customer service request and/or concern and is not included in the documents under the PHLPost FOI. 

For this you may call: (02) 8288-7678 or email phlpostcares@phlpost.gov.ph . Monday to Friday, 8:00AM to 5:00PM. 

In any case, the undersigned had inquired this with our customer service and it was confirmed that you can claim subject parcel at the Quezon City Central Post Office. Kindly bring the form as well as two valid IDs.

You may claim your parcel anytime between 7 o'clock in the morning to 4 o'clock in the afternoon.

We cannot however disclose the information of the sender here considering that this reply will be uploaded and viewable by the public at the FOI Portal. 

For further assistance you may review the FAQ section of the eFOI site: https://www.foi.gov.ph/help.


Your right to request a review

If you are unhappy with this response to your FOI request, you may ask us to carry out an internal review of the response by writing to PHLPost Central Appeals and Review Committee. You may address the same to:

The Postmaster General & CEO
Philippine Postal Corporation
3F Manila Post Office Bldg.
Liwasang Bonifacio, Magallanes Drive
1000 Manila City, Metro Manila
Email – pmg@phlpost.gov.ph 

Your review request should explain why you are dissatisfied with this response, and should be made within 15 calendar days from the date when you received this letter. We will complete the review and tell you the result within 30 calendar days from the date when we receive your review request.

If you are not satisfied with the result of the review, you then have the right to appeal further to the Office of the Board of Directors of PHLPost, whose decision is appealable to the Office of the President under Administrative Order No. 22 (s. 2011).

Thank you.
Respectfully,


Atty. Mark Joseph Abelardo
FOI Receiving Officer

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