Philippine Postal Corporation

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Parcel not Delivered

Requested from PHLPost by Jovanni Miano at 06:13 AM on Aug 27, 2019.
Purpose: Follow-up, parcel not delivered since 1 month +
Date of Coverage: 07/20/2019 - 08/27/2019
Tracking no: #PHLPost-821700322823

Jovanni 06:13 AM, Aug 27, 2019

Please check following items, still not delivered, its already returned from customs

1. Pos Malaysia - UC726618038MY
2. YANWEN - UC345713971YP
3. Correios Brazil - RR006016145BR
August 28, 2019

Dear Jovanni,

Greetings!

Thank you for your request dated Aug 27, 2019 under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch.

Your request

You asked for Parcel not Delivered.

Response to your request

This particular information is a customer service request and/or concern and is not included in the documents under the PHLPost FOI. 

For this concern, you may send an online request to https://www.phlpost.gov.ph/customer-care.php or contact +639234427017, +639227498304, +639771376916, +6328540086, +6328545257. Also, our customer service will be needing more information from you in order to fully answer your question.

In any case, I will be forwarding the same with our customer service who would be happy to help you on the matter.

For further assistance you may review the FAQ section of the eFOI site: https://www.foi.gov.ph/help.

Your right to request a review

If you are unhappy with this response to your FOI request, you may ask us to carry out an internal review of the response by writing to PHLPost Central Appeals and Review Committee. You may address the same to:

The Postmaster General & CEO
Philippine Postal Corporation
3F Manila Post Office Bldg.
Liwasang Bonifacio, Magallanes Drive
1000 Manila City, Metro Manila
Email – pmg@phlpost.gov.ph 

Your review request should explain why you are dissatisfied with this response, and should be made within 15 calendar days from the date when you received this letter. We will complete the review and tell you the result within 30 calendar days from the date when we receive your review request.

If you are not satisfied with the result of the review, you then have the right to appeal further to the Office of the Board of Directors of PHLPost, whose decision is appealable to the Office of the President under Administrative Order No. 22 (s. 2011).


Thank you.

Respectfully,


Atty. Mark Joseph Abelardo
FOI Receiving Officer

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