Philippine Postal Corporation

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    You have submitted an FOI request

    Date: 2023-06-04 07:40:24.226437


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    Your request was denied

    Date: 2023-06-13 10:41:34.820296

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    How was your request?

Delayed Delivery on Package with Tracking Number EB786654752CN

Requested from PHLPost by B. Perales at 07:40 AM on Jun 04, 2023.
Purpose: To get my Package delivered.
Date of Coverage: 05/05/2023 - 06/04/2023
Tracking no: #PHLPost-889876377027

Perales 07:40 AM, Jun 04, 2023

Good Day!
I am emailing to express my utmost dissatisfaction with the recent delivery service provided by the Philippine Post. The package in question, with tracking number EB786654752CN, was stated as En route to delivery office on May 5, 2023. However, as of today's date, June 4 2023, I have yet to receive it. This delay has far exceeded any reasonable time frame for delivery.

June 13, 2023

Dear Bien,


Thank you for your request dated Jun 04, 2023 under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch.

Your request

You asked for Delayed Delivery on Package with Tracking Number EB786654752CN.

Response to your request

We were able to determine that this particular information is not a valid FOI request as the same is not a request for a document, but is more of a customer service or front line service request which should be addressed to and could be best answered by our customer service.

For customer service requests, you may send an email to

Furthermore, you can also track your mails and parcels online via

In any case, upon checking the tracking number you provided it appears that you have already received the same. Hence, this request will be closed.

Your right to request a review

If you are unhappy with this response to your FOI request, you may ask us to carry out an internal review of the response by writing to PHLPost Central Appeals and Review Committee. You may address the same to:

The Postmaster General & CEO
Philippine Postal Corporation
3F Manila Post Office Bldg.
Liwasang Bonifacio, Magallanes Drive
1000 Manila City, Metro Manila
Email – 

Your review request should explain why you are dissatisfied with this response, and should be made within 15 calendar days from the date when you received this letter. We will complete the review and tell you the result within 30 calendar days from the date when we receive your review request.

If you are not satisfied with the result of the review, you then have the right to appeal further to the Office of the Board of Directors of PHLPost, whose decision is appealable to the Office of the President under Administrative Order No. 22 (s. 2011).

Thank you.

Atty. Mark Joseph Abelardo
FOI Receiving Officer

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